Program Associate

Resource-Innovations; East St. Louis (IL); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401(k) with employer match

Medical, dental and vision coverage

Parental leave

Employee assistance program

Commuter benefits

Supplemental offerings

Job summary

Resource Innovations in Peoria, IL seeks a Program Associate to provide essential administrative and outreach support for partnerships with Community Based Organizations on energy efficiency programs in Illinois.

As a Program Associate, you will manage communications, assist with outreach, track data and invoices, prepare reports, and coordinate events while traveling across the state. The role focuses on sustainability, impact, and collaboration within a driven, women-led team.

Qualifications

• Bachelor's degree or 2+ years in customer service or energy programs.
• Self-motivated and highly organized with multitasking ability.
• Collaborate across all levels to deliver on objectives.
• Experience with Salesforce or similar CRM.
• Willingness to travel regularly throughout Illinois.

Responsibilities

• Serve as the primary contact for Community-Based Organizations (CBOs) and program partners, supporting communication and engagement with utility energy efficiency programs.
• Assist with outreach, partner engagement, and ongoing relationship management.
• Represent the utility and program at community events, outreach activities, and partner meetings by staffing information tables, engaging with the public, and providing program information and support.
• Collect, review, and maintain program data, invoices, and supporting documentation for accuracy and completeness.
• Prepare weekly, monthly, and ad hoc reports for internal and external stakeholders.
• Track project activities, milestones, deliverables, and deadlines using database systems and project tracking tools.
• Review partner activities and documentation to ensure compliance with program requirements.
• Identify and *escalate* issues, recommend solutions, and communicate potential scheduling or project conflicts.
• Prepare and maintain reports, spreadsheets, and project documentation.
• Collaborate with internal teams to resolve data, process, and documentation issues to ensure successful program execution.
• Other duties as assigned.

Skills

Customer service

Energy efficiency

CRM systems

Microsoft Word

Microsoft Excel

Microsoft OneNote

Microsoft Teams

Education

Bachelor's degree

Tools

Salesforce

Job description

Resource Innovations is seeking a Program Associate to join our growing team in Peoria, IL. As a Program Associate with Resource Innovations, you will provide vital administrative and outreach support for our partnerships with several Community Based Organizations on energy efficiency and clean energy programs in Illinois.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Serve as the primary point of contact for Community-Based Organizations (CBOs) and program partners, supporting communication and engagement with utility energy efficiency programs.
• Assist with outreach, partner engagement, and ongoing relationship management.
• Represent the utility and program at community events, outreach activities, and partner meetings by staffing information tables, engaging with the public, and providing program information and support.
• Collect, review, and maintain program data, invoices, and supporting documentation for accuracy and completeness.
• Prepare weekly, monthly, and ad hoc reports for internal and external stakeholders.
• Track project activities, milestones, deliverables, and deadlines using database systems and project tracking tools.
• Review partner activities and documentation to ensure compliance with program requirements.
• Identify and *escalate* issues, recommend solutions, and communicate potential scheduling or project conflicts.
• Prepare and maintain reports, spreadsheets, and project documentation.
• Collaborate with internal teams to resolve data, process, and documentation issues to ensure successful program execution.
• Other duties as assigned.

Minimum Requirements

• Bachelor's degree or 2+ years of relevant work experience in customer service, energy efficiency or working community-based organizations
• Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively
• Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives
• Experience with various Microsoft programs (Word, Excel, OneNote and Teams) and Salesforce or other CRM systems
• Must possess a valid driver’s license and be willing and able to regularly travel throughout the state of Illinois. Travel may include visits to:
• Community-Based Organizations (CBOs)
• Program events and outreach activities
• Regional meetings and trainings
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred skills, education and experience

• Excellent verbal and written communications skills with clients, the public, and all levels of internal employees
• Exceptional attention to detail, time management, and organizational skills
• Self-motivation and exceptional follow-through skills are a must
• Ability to work independently as well as collaboratively within a team environment.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $60,000-$65,000. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.