Community Outreach & Partnerships Lead

Rosecrance Health Network

Rockford (IL)

On-site

USD 96,617,000 - 107,453,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Group Life Insurance, LTD and AD&D

Tuition assistance & licensure/cert./+

Paid Time Off

Referral program up to $1,000 per hire

Wellness program with on-site gym

Discounts at participating retailers

Daily pay via UKG Wallet

Job summary

Rosecrance Health Network is seeking a Community Relations Partner to promote state-funded, uninsured, and CCBHC services in the Rockford area. You will work with behavioral health leadership to expand outreach, coordinate seminars, and strengthen ties with referral sources across Winnebago, Stephenson, Jo Daviess counties and beyond.

Role emphasizes strategic marketing, event presence, and timely communications with community partners.

Qualifications

Bachelor’s Degree in Human Services, Marketing, Business or related field
Experience in marketing, public relations, and/or behavioral health treatment
Ability to present and coordinate seminars, trainings, and lectures for referral sources and community resources
Excellent verbal and written communication skills and ability to interact with referral sources
Ability to work within a team and independently
Excellent organizational skills
Ability to work within a customer relations management tool
Windows-based computer experience or training
Valid driver’s license and ability to meet agency insurance requirements
Belief in the mission and vision of Rosecrance

Responsibilities

Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned.
Partner with operational leaders to align outreach and marketing efforts with behavioral health program goals, especially those related to CCBHC and state-funded/uninsured services.
Serve as a communication bridge between community stakeholders and operational leadership, ensuring feedback and opportunities are shared promptly.
Provide input for overall marketing plan and strategies.
Maintain a visible and proactive presence at community events, forums, health fairs, and stakeholder meetings related to mental health, substance use, and underserved populations.
Conduct community presentations in collaboration with operational teams.
Promote awareness of services available to uninsured and underinsured individuals, including those funded through Medicaid, grants, or CCBHC initiatives.
Respond to client calls/inquiries regarding services and connect to services.
Serve as a resource for affiliate clinical teams in relation to providers that may be appropriate for clients at discharged.
Outreach to professional and community referents to direct business towards relevant Rosecrance programs.
Represent Rosecrance within assigned territory
Develop a marketing plan which includes research and market analysis, as well as plan for growth and connection.
Submit monthly activity report, which includes, but is not limited to, events participated, new relationships built, areas of opportunity, and needs/barriers
Track and report outreach impact as it relates to CCBHC benchmarks and organizational objectives.
Serve as a member of the leadership team, and participate in all team meetings, duties and activities as assigned, as well as, partnering with the Business Development department.
Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance.
Deliver exceptional customer service consistently to every customer.
Serve as a role model for other staff, clients, and customers and demonstrate positive guest relations in representing Rosecrance.
Assume other related responsibilities as assigned