Community Engagement Partner

Rosecrance Behavioral Health

Rockford (IL)

On-site

USD 63,000 - 77,000

Full time

10 days ago

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Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Paid Time Off

Referral program up to $1,000 per hire

On-site gym

Job summary

Rosecrance Ware Center in Rockford, IL seeks a Community Relations Partner to promote state-funded and uninsured behavioral health services. You will collaborate with operational leaders to connect referral sources with Rosecrance programs and represent the organization at community events.

The role requires a bachelor’s degree in human services or related field, strong communication skills, and the ability to plan outreach, seminars, and trainings; and to work both with teams and independently.

Qualifications

BA/BS in human services, marketing, business, or related field.
Experience in marketing, PR, and/or behavioral health treatment.
Excellent communication and public speaking skills.

Responsibilities

Collaborate with leadership to align outreach with program goals.
Represent Rosecrance at community events and health fairs.
Develop and implement marketing plans for outreach to referrals.
Track impact against CCBHC benchmarks.
Maintain strong relationships with referral sources.

Skills

Public relations

Verbal and written communication

Event coordination

Team collaboration

Education

Bachelor’s Degree in Human Services, Marketing, Business or related field

Tools

CRM software

Job description

Become a champion of hope.

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary

The Community Relations Parter works closely with behavioral health operational leadership to promote utilization of Rosecrance Community - state-funded, uninsured, and CCBHC program services. This role identifies strategic opportunities and maintains strong community visibility to drive awareness and engagement across key populations and referral sources. Catchment areas include Winnebago, Stephenson, Jo Davies (and others, as assigned).

Qualifications

Bachelor’s Degree in Human Services, Marketing, Business or related field
Experience in marketing, public relations, and/or behavioral health treatment
Ability to present and coordinate seminars, trainings, and lectures for referral sources and community resources
Excellent verbal and written communication skills and ability to interact with referral sources
Ability to work within a team and independently
Excellent organizational skills
Ability to work within a customer relations management tool
Windows-based computer experience or training
Valid driver’s license and ability to meet agency insurance requirements
Belief in the mission and vision of Rosecrance

Responsibilities

Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned.
Partner with operational leaders to align outreach and marketing efforts with behavioral health program goals, especially those related to CCBHC and state-funded/uninsured services.
Serve as a communication bridge between community stakeholders and operational leadership, ensuring feedback and opportunities are shared promptly.
Provide input for overall marketing plan and strategies.
Maintain a visible and proactive presence at community events, forums, health fairs, and stakeholder meetings related to mental health, substance use, and underserved populations.
Conduct community presentations in collaboration with operational teams.
Promote awareness of services available to uninsured and underinsured individuals, including those funded through Medicaid, grants, or CCBHC initiatives.
Respond to client calls/inquiries regarding services and connect to services.
Serve as a resource for affiliate clinical teams in relation to providers that may be appropriate for clients at discharged.
Outreach to professional and community referents to direct business towards relevant Rosecrance programs.
Represent Rosecrance within assigned territory
Develop a marketing plan which includes research and market analysis, as well as plan for growth and connection.
Submit monthly activity report, which includes, but is not limited to, events participated, new relationships built, areas of opportunity, and needs/barriers
Track and report outreach impact as it relates to CCBHC benchmarks and organizational objectives.
Serve as a member of the leadership team, and participate in all team meetings, duties and activities as assigned, as well as, partnering with the Business Development department.
Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance.
Deliver exceptional customer service consistently to every customer.
Serve as a role model for other staff, clients, and customers and demonstrate positive guest relations in representing Rosecrance.
Assume other related responsibilities as assigned

Schedule

Hours: Monday - Friday; 8:30am - 5:00pm

Work Location:

Rosecrance Ware Center - Rockford, IL (with occasional evenings and weekends for events.)

Onsite

Compensation & Rewards

Base Pay: Starting at $33.68/hour (pay is based on education, experience, and credentials)

Our Benefits

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

Medical, dental, and vision insurance (multiple plan options to meet your needs)
401(k) with employer match & discretionary contribution
Group Life Insurance, LTD and AD&D
Tuition assistance & licensure/certification reimbursement
Paid Time Off, sick time, bereavement leave
Referral program earning up to $1,000 per hire!
Wellness program, including an on-site gym at select facilities
Discounts at participating retailers
Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

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