Community Engagement Partner
Rosecrance Health Network
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Benefits offered by this job
Job summary
Rosecrance Health Network is seeking a Community Relations Partner to promote state-funded, uninsured, and CCBHC services in the Rockford area. You will work with behavioral health leadership to expand outreach, coordinate seminars, and strengthen ties with referral sources across Winnebago, Stephenson, Jo Daviess counties and beyond.
Role emphasizes strategic marketing, event presence, and timely communications with community partners.
Qualifications
- Bachelor’s Degree in Human Services, Marketing, Business or related field
- Experience in marketing, public relations, and/or behavioral health treatment
- Ability to present and coordinate seminars, trainings, and lectures for referral sources and community resources
- Excellent verbal and written communication skills and ability to interact with referral sources
- Ability to work within a team and independently
- Excellent organizational skills
- Ability to work within a customer relations management tool
- Windows-based computer experience or training
- Valid driver’s license and ability to meet agency insurance requirements
- Belief in the mission and vision of Rosecrance
Responsibilities
- Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned.
- Partner with operational leaders to align outreach and marketing efforts with behavioral health program goals, especially those related to CCBHC and state-funded/uninsured services.
- Serve as a communication bridge between community stakeholders and operational leadership, ensuring feedback and opportunities are shared promptly.
- Provide input for overall marketing plan and strategies.
- Maintain a visible and proactive presence at community events, forums, health fairs, and stakeholder meetings related to mental health, substance use, and underserved populations.
- Conduct community presentations in collaboration with operational teams.
- Promote awareness of services available to uninsured and underinsured individuals, including those funded through Medicaid, grants, or CCBHC initiatives.
- Respond to client calls/inquiries regarding services and connect to services.
- Serve as a resource for affiliate clinical teams in relation to providers that may be appropriate for clients at discharged.
- Outreach to professional and community referents to direct business towards relevant Rosecrance programs.
- Represent Rosecrance within assigned territory
- Develop a marketing plan which includes research and market analysis, as well as plan for growth and connection.
- Submit monthly activity report, which includes, but is not limited to, events participated, new relationships built, areas of opportunity, and needs/barriers
- Track and report outreach impact as it relates to CCBHC benchmarks and organizational objectives.
- Serve as a member of the leadership team, and participate in all team meetings, duties and activities as assigned, as well as, partnering with the Business Development department.
- Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
- Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance.
- Deliver exceptional customer service consistently to every customer.
- Serve as a role model for other staff, clients, and customers and demonstrate positive guest relations in representing Rosecrance.
- Assume other related responsibilities as assigned
Skills
Education
Tools
Job description
AtRosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.
The Community Relations Parter works closely with behavioral health operational leadership to promote utilization of Rosecrance Community - state-funded, uninsured, and CCBHC program services. This role identifies strategic opportunities and maintains strong community visibility to drive awareness and engagement across key populations and referral sources. Catchment areas include Winnebago, Stephenson, Jo Davies (and others, as assigned).
- Bachelor’s Degree in Human Services, Marketing, Business or related field
- Experience in marketing, public relations, and/or behavioral health treatment
- Ability to present and coordinate seminars, trainings, and lectures for referral sources and community resources
- Excellent verbal and written communication skills and ability to interact with referral sources
- Ability to work within a team and independently
- Excellent organizational skills
- Ability to work within a customer relations management tool
- Windows-based computer experience or training
- Valid driver’s license and ability to meet agency insurance requirements
- Belief in the mission and vision of Rosecrance
1.Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned.
2.Partner with operational leaders to align outreach and marketing efforts with behavioral health program goals, especially those related to CCBHC and state-funded/uninsured services.
3.Serve as a communication bridge between community stakeholders and operational leadership, ensuring feedback and opportunities are shared promptly.
4.Provide input for overall marketing plan and strategies.
5.Maintain a visible and proactive presence at community events, forums, health fairs, and stakeholder meetings related to mental health, substance use, and underserved populations.
6.Conduct community presentations in collaboration with operational teams.
7.Promote awareness of services available to uninsured and underinsured individuals, including those funded through Medicaid, grants, or CCBHC initiatives.
8.Respond to client calls/inquiries regarding services and connect to services.
9.Serve as a resource for affiliate clinical teams in relation to providers that may be appropriate for clients at discharged.
10.Outreach to professional and community referents to direct business towards relevant Rosecrance programs.
11.Represent Rosecrance within assigned territory
12.Develop a marketing plan which includes research and market analysis, as well as plan for growth and connection.
13.Submit monthly activity report, which includes, but is not limited to, events participated, new relationships built, areas of opportunity, and needs/barriers
14.Track and report outreach impact as it relates to CCBHC benchmarks and organizational objectives.
15.Serve as a member of the leadership team, and participate in all team meetings, duties and activities as assigned, as well as, partnering with the Business Development department.
16.Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
17.Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance.
18.Deliver exceptional customer service consistently to every customer.
19.Serve as a role model for other staff, clients, and customers and demonstrate positive guest relations in representing Rosecrance.
20.Assume other related responsibilities as assigned
- Hours: Monday - Friday; 8:30am - 5:00pm
Rosecrance Ware Center - Rockford, IL (with occasional evenings and weekends for events.)
- Onsite
- Base Pay: Starting at $33.68/hour (pay is based on education, experience, and credentials)
Rosecrance values its employees and offers a comprehensive benefits package for you and your family:
- Medical, dental, and vision insurance (multiple plan options to meet your needs)
- 401(k) with employer match & discretionary contribution
- Group Life Insurance, LTD and AD&D
- Tuition assistance & licensure/certification reimbursement
- Paid Time Off, sick time, bereavement leave
- Referral program earning up to $1,000 per hire!
- Wellness program, including an on-site gym at select facilities
- Discounts at participating retailers
- Daily payavailable through UKG Wallet for financial flexibility
Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.
We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.
We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.
Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.
- AARP Employer Pledge Program
- MSEP (Military Spouse Employment Partnership).
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