Community Outreach Officer

Liberty Bank - CT; Middletown (CT); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K with Employer Match

Pension Plan

Life and disability insurance

HSA option

Telehealth and wellness resources

Paid Time Off (PTO)

Job summary

Liberty Bank is seeking a Sr. Advisor, Community Outreach Officer, to lead CRA compliance initiatives and external outreach with LMI communities, governments, and nonprofits.

You will design and coordinate service-based programs aligned with CRA goals and regulatory exams. The role involves building partnerships with non-profits and local leaders, hosting education workshops, and representing the bank in community activities, with an emphasis on financial literacy and affordable housing

Qualifications

• In-depth knowledge of CRA regulations, HMDA compliance, LMI needs, and exam methodologies.
• Familiarity with LIHTC, community development financing, and SBA loan structures.
• Excellent written, visual, and verbal storytelling to translate regulatory data into impact narratives.
• Ability to navigate political and socioeconomic sensitivities to build consensus among civic, corporate, and public agendas.
• Fluency in Spanish.
• Strong public speaking, relationship-building, outreach, and project management skills.
• Bachelor’s degree preferred; 5+ years in banking compliance or community development; CCRAP/CRCM certifications advantageous.

Responsibilities

• Build active networks with non-profits, CDFIs, and local leaders to satisfy the Bank’s CRA Service performance.
• Plan and host CRAA eligible community outreach activities and financial education workshops.
• Manage relationships with internal stakeholders and LOB partners to promote programs for LMI communities and small businesses.
• Represent Liberty in the community through board memberships, speaking engagements, podcasts, and events focused on affordable housing and financial wellness.
• Project management and maintenance of community development programs.

Skills

CRA regulations

LIHTC familiarity

Storytelling

Stakeholder management

Spanish language

Public speaking

Networking

Project management

Education

Bachelor’s degree preferred

CCRAP certification

CRCM certification

Job description

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.

Summary Of The Job

The Sr. Advisor, Community Outreach Officer, serves as the outreach subject matter expert on Community Reinvestment Act (CRA) Compliance within an assigned CRA Assessment Area. The incumbent will serve as the primary external liaison and strategic bridge between Liberty Bank and low-to-moderate-income (LMI) communities, local government entities, and non-profit organizations. The core objective of this role is to identify, cultivate, and expand community development service opportunities that align with the bank’s CRA performance goals and local community needs, which enhance the Bank’s CRA Exam Service Test performance. This position plays a pivotal role in designing, coordinating, and executing service-based initiatives, e.g., financial literacy education, youth financial literacy, elder fraud prevention education, and other core qualifying service activities for regulatory compliance exams.

Essential Functions And Responsibilities

• Build active networks with non-profit organizations, Community Development Financial Institutions (CDFIs), and local leaders to satisfy the Bank’s CRA Service performance.
• Plan and host CRAA eligible community outreach activities, financial education workshops, the Academy for Small Business program, small-business seminars, Individual Development Accounts, community listening sessions, etc. that comply with CRA regulatory guidelines.
• Manages and Maintains Relationships with Internal Stakeholders, Line of Business (LOB) Partners, to help influence, recommend and bring awareness to programs and products that benefit Low-And Moderate-Income (LMI) communities, and small businesses.
• Actively represents Liberty in the community through board memberships, speaking engagements, podcasts, community seminars, industry conferences, and events focused on affordable housing, financial wellness and entrepreneurship programs targeting low-and-moderate-income populations.
• Project management and maintenance of community development programs.

Minimum Knowledge/Skills

• In-depth mastery of the Community Reinvestment Act (CRA) regulations, HMDA compliance framework, Low-and-Moderate Income market needs, and federal agency (OCC/FDIC/FRB) examination methodologies.
• Familiarity with community development finance tools, including Low-Income Housing Tax Credits (LIHTC), Community Development financing strategies, and SBA loan structures.
• Exceptional written, visual, and verbal storytelling skills with the ability to clearly articulate complex regulatory data into compelling impact narratives.
• Proven capacity to navigate political and socioeconomic sensitivities to build shared consensus among conflicting civic, corporate, and public agendas.
• Fluency in Spanish.
• Strong public speaking, interpersonal relationship-building, and outreach and networking and project management skills.

Minimum Requirements

• Bachelor’s degree preferred, preferably in Finance, Business Administration, Economics, Community Development, or equivalent work experience.
• Minimum of 5+ years of direct professional experience in banking compliance, community development finance, localized economic outreach, or non-profit administration.
• Professional certifications such as Certified CRA Professional (CCRAP), Certified Regulatory Compliance Manager (CRCM), or similar community development frameworks are highly advantageous.

Physical Requirements

• General Office Equipment
• Keyboard Dexterity
• Prolonged Sitting

Compliance

Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affitative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status.

Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Salary Range

$68,000 - $92,000

Pay Disclaimer

The actual salary offered for this position will be determined by several factors, including the scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate relative to internal pay of similar roles; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based annual incentives.

Liberty Bank Benefit Offerings

• Medical, dental, and vision coverage
• 401K with Employer Match
• Pension Plan
• Employer-paid life and disability insurance
• HSA option
• FSA option
• Employee Assistance Program (EAP)
• Telehealth and wellness resources
• Supplemental insurance options
• Pet insurance and legal plan benefits
• Paid Time Off (PTO)