Community Development Market Manager I

Citizens; Coral Gables (FL); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vision coverage

Retirement benefits

Education reimbursement

Flexible work arrangements

Job summary

A prominent banking institution in Coral Gables, Florida is seeking an Expansion Market Community Development Market Manager to drive CRA strategies and community development initiatives. The role demands a strong focus on relationship building, strategic partnership management, and CRA compliance. Ideal candidates will have over 7 years of relevant experience, coupled with excellent communication and analytical skills. The company offers competitive pay and a range of comprehensive benefits, fostering a customer-centric work culture.

Qualifications

• Minimum 7+ years of experience in community development or financial services.
• Proven ability to manage complex projects and build strategic partnerships.
• Strong knowledge of CRA regulations and community development financing tools.

Responsibilities

• Lead execution of CRA strategy and market performance.
• Build and maintain relationships with non-profit organizations and government stakeholders.
• Prepare CRA exam documentation and market plans.

Skills

Community development

Strategic partnerships

Analytical skills

Communication

Leadership

Education

Bachelor’s degree in Business, Finance, Public Policy, or related field

Advanced degree preferred

Job description

Role Overview

The Expansion Market CDMM is a strategic leader responsible for driving Community Reinvestment Act (CRA) strategy and community development initiatives across designated expansion markets (e.g., California, Florida, Washington, D.C.). This role connects community needs with banking solutions, fosters impactful partnerships, ensures CRA compliance, and strengthens overall market performance. The CDMM serves as a subject matter expert and liaison between internal business lines and external stakeholders to advance lending, investment, and service opportunities in low‑and moderate‑income communities.

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer‑centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Key Responsibilities

CRA Strategy Execution

• Lead execution of CRA strategy and market performance in collaboration with business line leaders to achieve key performance indicators.
• Serve as the local subject matter expert for all CRA activities in assigned markets.
• Develop and implement comprehensive engagement plans with community non‑profit organizations and internal business partners to generate CRA‑qualified referrals.
• Conduct annual market strategic planning sessions using data analysis, market intelligence, CRA performance metrics, and charitable giving insights.
• Maintain current knowledge of public programs, subsidies, and government initiatives supporting community development efforts.

Internal Line of Business Collaboration

• Partner with Retail, Business Banking, Mortgage, Private Bank, and Public Affairs to integrate CRA objectives into business activities.
• Share CRA market performance data and develop action plans with business line leaders.
• Coordinate CRA State Leadership meetings, including agenda development and performance reporting.
• Drive CRA‑related referrals and ensure accurate tracking and reporting.

External Partner and Community Engagement

• Build and maintain strong relationships with non‑profit organizations, community partners, and government stakeholders.
• Represent Citizens Bank at community events, forums, and CRA‑related meetings to expand visibility and impact.
• Advocate for strategic partnerships focused on affordable housing, workforce development, economic development, small business, and financial empowerment.
• Oversee execution of CRA programs such as VITA, BankOn, Community Seconds, and municipal initiatives.

Opportunity Development and Advocacy

• Identify CRA‑qualified loans, investments, and service opportunities.
• Partner with Commercial Banking to review loan pipelines and qualify community development loans.
• Support diversity, equity, and inclusion strategies through inclusive programming and outreach.

Administrative Market Duties

• Prepare CRA exam documentation, including performance context and community needs assessments.
• Complete market plans and bi‑weekly reporting on key initiatives and performance.
• Manage sponsorships, community ads, and volunteer activities to increase CRA‑qualified service hours.

Qualifications

• Bachelor’s degree in Business, Finance, Public Policy, or related field; advanced degree preferred.
• Minimum 7+ years of experience in community development, CRA compliance, or financial services.
• Proven ability to build strategic partnerships and manage complex projects.
• Strong knowledge of CRA regulations, community development financing tools, and public programs.
• Excellent communication, leadership, and analytical skills.

Hours and Work Schedule

• Hours per Week: 40
• Location: Florida
• Work Schedule: Monday – Friday, 4 days in the office, 1 day remote

Pay Transparency

The salary range for this position is $80,000–$90,000 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

Benefits and Compensation

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Citizens will not sponsor an applicant for a work visa, such as an H‑1B, for this position.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.