Community Outreach Manager - CBHC CALM

Eliot Community Human Services, Inc.; Lynn (MA); On-site; USD 80,000 - 84,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Benefits

Retirement Savings (401k)

Wellness & Family Support

Financial Security (life and AD&D)

Professional Growth

Job summary

Eliot Community Human Services, Inc. is seeking a Community Outreach Manager to support the CALM Team within the CBHC division in Lynn. You will supervise CALM staff, promote engagement, and strengthen partnerships with city and community partners.

In this role you will empower individuals to access services, provide advocacy and education during responses, and help build trusted relationships that foster effective collaboration across agencies and communities.

Qualifications

• Bachelor's degree in psychology, social work or a related field.
• Knowledge of community resources in Lynn and/or surrounding communities.
• Must have a strong commitment to community, especially racially diverse communities.
• Ability to provide flexible services that are community based and focused on teamwork.
• Valid driver’s license and a reliable vehicle
• Spanish speaking preferred

Responsibilities

• Provide direct supervision to CALM staff including weekly supervision of all staff.
• Manage/direct staff in meeting CALM and the City of Lynn standards for CALM.
• Provide direct response to calls for service and lead response and connect with community partners.
• Empower individuals to access services and connect to opportunities and provide advocacy, support, and education during response and throughout service delivery.
• Promote hope and empowerment through meetings and support with individuals and provide side by side interventions to individuals that focus on problem solving, skills training, modeling behavior, optimism and encouragement.
• Develop and maintain positive and collaborative working relationships with various community stakeholders including but not limited to: DCF, CBHI System-of-Care, DMH, Behavioral Health Clinics, Pediatric/Primary Care, DDS, Schools, Libraries, and other appropriate community agencies.

Skills

Leadership

Team management

Community engagement

Bilingual Spanish (preferred)

Driver's license

Education

Bachelor's degree

Job description

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot is seeking a Community Outreach Manager to join our Community Behavioral Health Center (CBHC) division and support the City of Lynn’s unarmed crisis response program, the CALM Team. In this role, you will provide direct supervision and ongoing support to CALM staff, including weekly supervision sessions. You will promote hope, empowerment, and community engagement through team meetings, side-by-side interventions, and collaboration with community partners. You will also build and strengthen relationships with new and existing partners to foster consistent communication, effective collaboration, and meaningful community connections.

Responsibilities:

• Provide direct supervision to CALM staff including weekly supervision of all staff.
• Manage/direct staff in meeting CALM and the City of Lynn standards for CALM.
• Provide direct response to calls for service and lead response and connect with community partners.
• Empower individuals to access services and connect to opportunities and provide advocacy, support, and education during response and throughout service delivery.
• Promote hope and empowerment through meetings and support with individuals and provide side by side interventions to individuals that focus on problem solving, skills training, modeling behavior, optimism and encouragement.
• Develop and maintain positive and collaborative working relationships with various community stakeholders including but not limited to: DCF, CBHI System-of-Care, DMH, Behavioral Health Clinics, Pediatric/Primary Care, DDS, Schools, Libraries, and other appropriate community agencies.

Qualifications:

• Bachelor’s degree in psychology, social work or a related field
• Knowledge of community resources in Lynn and/or surrounding communities.
• Must have a strong commitment to community, especially racially diverse communities.
• Ability to provide flexible services that are community based and focused on teamwork.
• Valid driver’s license and a reliable vehicle
• Spanish speaking preferred

Schedule: Monday-Friday, 9:00am-5:00pm

$80,000 - $84,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.