Bilingual Community Support Specialist - CBHC CALM

Eliot Community Human Services, Inc.; Lynn (MA); On-site; USD 54,000 - 66,000; Full time

Job summary

Eliot Community Human Services, Inc. in Lynn, MA seeks a Community Support Specialist to deliver crisis support in partnership with the Lynn Calm Team.

You will engage with individuals in crisis, connect them to services, and advocate for culturally responsive care. Requires a Bachelor’s degree in Sociology or related field, bilingual Spanish/English, and a valid driver’s license with reliable transportation; 40-hour work week, 11:00AM–7:00PM shift, with weekend availability as assigned.

Qualifications

• Bachelor’s degree in Sociology or related field.
• Bilingual Spanish/English.
• Valid driver's license and reliable transportation.

Responsibilities

• Respond to individuals in crisis related to mental health, addiction, homelessness, or other non-emergency concerns, providing in-person or phone support that does not require police or EMT intervention
• Connect individuals with appropriate services based on their needs and preferences, including warm handoffs and ongoing support
• Collaborate with community partners to de-escalate situations, provide therapeutic interventions, and support crisis resolution in high-stress environments
• Build trust with BIPOC, low-income, and marginalized communities by modeling social justice, cultural awareness, and an anti-racism approach
• Provide follow-up support after crises, help clients navigate behavioral health systems, and empower them through advocacy, education, and care coordination

Skills

Bilingual: Spanish/English

Driver's license

Education

Bachelor’s degree in Sociology or related field

Job description

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot is seeking Community Support Specialists to join our Community Behavioral Health Center (CBHC) division in partnership with the City of Lynn’s unarmed crisis response program, the Lynn Calm Team. As a Community Support Specialist, you will play a vital role in delivering compassionate, culturally responsive crisis support for non-violent quality-of-life concerns, behavioral health issues, and homelessness-related needs.

Responsibilities:

• Respond to individuals in crisis related to mental health, addiction, homelessness, or other non-emergency concerns, providing in-person or phone support that does not require police or EMT intervention
• Connect individuals with appropriate services based on their needs and preferences, including warm handoffs and ongoing support
• Collaborate with community partners to de-escalate situations, provide therapeutic interventions, and support crisis resolution in high-stress environments
• Build trust with BIPOC, low-income, and marginalized communities by modeling social justice, cultural awareness, and an anti-racism approach
• Provide follow-up support after crises, help clients navigate behavioral health systems, and empower them through advocacy, education, and care coordination

Qualifications:

• Bachelor’s degree in Sociology or related field
• Valid drivers license and reliable transportation
• Bilingual: Spanish/English

Schedule: Full-time, 40 hours per week, 11:00AM-7:00PM shift. Weekend availability is required as assigned

Annual Salary

$60,000—$60,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.