Bilingual Behavioral Health Services Manager - CoCM

Eliot Community Human Services; Boston (MA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Benefits

Retirement Savings

Wellness & Family Support

Professional Growth

Job summary

Eliot Community Human Services is looking for a dedicated Behavioral Health Services Manager to foster integrated care in Boston, MA. This role involves collaborating with the primary care team and implementing tailored care plans to support patients’ mental health recovery.

The ideal candidate will have experience in behavioral health management, a Master’s degree, and be bilingual in Spanish and English. This position requires travel to provide community-based support across multiple service areas.

Qualifications

• Master’s degree in human services or Bachelor’s degree with at least five years experience.
• Experience in behavioral health care management, case management, or a related clinical role.
• Valid driver’s license and reliable transportation for community services.

Responsibilities

• Function as part of the primary care team under supervision of the PCP.
• Develop and implement Individualized Care Plans in collaboration with the patient.
• Provide evidence-based behavioral interventions including problem-solving treatment.

Skills

Behavioral health care management

Case management

Bilingual: Spanish/English

Education

Master’s degree in human services or Bachelor’s degree with experience

Job description

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot is seeking a Behavioral Health Services Manager to support the Collaborative Care Model (CoCM). Eliot’s CoCM is an integrated care approach that coordinates behavioral health, substance use, and medical services across primary care and community-based settings to improve access, continuity, and outcomes. The Behavioral Health Services Manager functions as part of the primary care team and supports shared treatment planning, provides evidence-based interventions, assists with care coordination, and monitors patient progress.

The ideal candidate demonstrates a strong commitment to mental health recovery, substance use disorder treatment, integrated care coordination, and overall patient wellness. The role requires comfort with providing community-based support, including traveling as needed to deliver services where patients are located.

Responsibilities

• Functions as part of the primary care team and works under the direction and clinical supervision of the Primary Care Provider (PCP).
• Develops and implements Individualized Care Plans in collaboration with the patient, family, and collaterals.
• Provides evidence-based behavioral interventions including behavioral activation, problem-solving treatment, and motivational interviewing.
• Provides side‑by‑side interventions focused on problem‑solving, skills training, behavioral modeling, and encouragement as outlined in each patient's treatment plan.
• Systematically tracks treatment response and monitors patients – in person or by telephone – for changes in clinical symptoms, treatment side effects, or complications.
• Ensures patient safety through crisis intervention as needed.
• Promotes community integration by supporting the use of community resources, encouraging community membership, and reducing stigma through education.
• Provides or coordinates transportation and mobility resources to enable full participation in medical and community appointments.

Qualifications

• Master’s degree in human services or Bachelor’s degree in related field with at least five years experience.
• Experience in behavioral health care management, case management, or a related clinical role.
• Must have a valid driver’s license and reliable transportation for providing services in the community.
• Bilingual: Spanish/English

Schedule

Monday-Friday, 9:00 AM‑5:00 PM

This is a community outreach position serving clients throughout Lynn, MA and surrounding areas. Candidates must be willing and able to travel throughout the service area and provide coverage across multiple office locations as needed.

Annual Salary: $65,000 USD – $70,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.