Community Outreach Liaison

Pasadena Villa Outpatient Center; Glen Allen (VA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health plan options

401K with company match

Parental Leave

Education & Certification assistance

EAP emotional well-being support

Family-friendly policies

Job summary

Pasadena Villa Outpatient – Richmond seeks a Community Outreach Liaison to connect clinical partners, clients and families with resources and to educate the community about eating disorder treatment services in the Richmond area.

The role is hybrid with up to 50% travel and involves relationship-building with referral sources, guiding admissions and coordinating financing options to support clients’ entry into treatment.

Qualifications

• Bachelor's degree required; Master’s degree preferred.
• 2+ years of related experience in clinical admissions and business development in a healthcare setting.

Responsibilities

• Collaborate with local and national leadership to build strong community partnerships.
• Schedule and conduct tours with referral sources, clients and families.
• Guide clients to appropriate treatment options and admissions.
• Determine clinical and financial viability of potential admissions.
• Coordinate with admissions decision-makers and business office on financing options.

Skills

Communication

Relationship building

Public relations

Education

Bachelor's degree

Master's degree preferred

Job description

Located in Glen Allen, VA, Pasadena Villa Outpatient – Richmond specializes in treating adults (18 years or older) of all genders who have mood disorders, personality disorders, psychotic disorders, and co-occurring autism spectrum disorder. In addition to the treatment of mental health disorders, Pasadena Villa partners with Aster Springs to provide clinically excellent services to clients suffering from eating disorders.The Community Outreach Liaison connects clinical partners, clients and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients and families about eating disorder treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility.This role is hybrid with up to 50% travel.Relationships and Contacts:Within the organization: Maintains frequent and close working relationships with clients and families, facility and national leadership teams, and peers throughout the organization.Outside the organization: Initiates and maintains strong professional relationships with clinical providers, referral partners and vendors, as needed.Essential ResponsibilitiesCollaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local marketTarget follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminatedSchedules and conducts tours with referral sources, clients and familiesCommunicates various levels of care to potential clients, families, and referral sourcesGuides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in Richmond, VA in relation to the clients individual needs and circumstancesObtains necessary information to quickly determine viability of potential admissionResolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment optionsEmpathically but prescriptively leading callers to the next step of deciding on admissionDetermines the clinical and financial viability of potential admissionsArticulates the value and fit of facility programming to each potential clients circumstances and needsUtilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and supportOffers a high level of customer service and communication to referral sources, clients and familiesPartners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinatorsCoordinates with the business office and Utilization Review to determine financing options for potential clientsISJPOPEducation and ExperiencePosition requires a bachelors degree, Master degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience.Other RequirementsPosition requires incumbent to have a valid drivers license, vehicle insurance and a clear driving record for the last three years.What we offer:Collaborative environment dedicated to clinical excellenceMultiple Career Development PathwaysCompany Supported Continuing Education & CertificationMultiple Health Plan OptionsFlexible Dental & Vision Plan Options100% Company Paid EAP Emotional Well-Being Support100% Company Paid Critical Illness (with health enrollment plan)100% Company Paid Life & ADD401K with Company MatchCompany-Sponsored HSA, FSA, & DSA Tax Savings AccountsGenerous Team Member Referral ProgramParental LeavePasadena Villa Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa Outpatient reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”