Community Operations Lead - SDoH & Partnerships

Essence Community Care; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

Essence Community Care in Chicago, IL is seeking an experienced Operations Manager to lead community-facing initiatives, oversee programs, and manage complex case work. This on-site role reports to the VP of Operations and requires a Bachelor’s degree.

You will coordinate community partnerships, streamline workflows, monitor performance, and support frontline teams serving individuals affected by SDoH. This contract-to-hire position emphasizes collaboration across healthcare and social services

Qualifications

• Bachelor’s degree in a related field (Social Work, Public Health, Healthcare Admin, or similar).
• 8+ years of progressively responsible professional experience in healthcare or social care.
• Experience with complex case management and SDoH.
• Experience managing programs, projects, or cross-functional workstreams.
• Experience with underserved or high‑risk populations with complex needs.
• Strong written, verbal, and interpersonal communication skills.
• Ability to travel locally throughout Chicago and Cook County.

Responsibilities

• Lead community-facing initiatives and manage complex social care programs.
• Oversee operational projects from planning through implementation and outcomes.
• Build and maintain partnerships with community organizations and healthcare partners.
• Monitor program performance and drive process improvements.
• Develop and implement SOPs, workflows, and documentation.
• Support frontline teams handling complex cases and ensure continuity of care.
• Coordinate cross-functional activities across operations, social care, leadership, and external partners.
• Prepare regular reports for leadership and track key KPIs.

Education

Bachelor’s degree

Master’s degree

Job description

Essence Community Care in Chicago, IL is seeking an experienced Operations Manager to lead community-facing initiatives, oversee programs, and manage complex case work. This on-site role reports to the VP of Operations and requires a Bachelor’s degree.

You will coordinate community partnerships, streamline workflows, monitor performance, and support frontline teams serving individuals affected by SDoH. This contract-to-hire position emphasizes collaboration across healthcare and social services