Community Operations & Governance Manager

associacareers; Annandale (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

associacareers is seeking a General Manager for a community association in Annandale, VA. The role oversees daily operations, budgeting, maintenance, and regulatory compliance, coordinating with the Board and onsite team.

You will manage budgets, vendor relationships, and capital projects while ensuring responsive communication with homeowners and board members. Fluency in English; Spanish preferred.

Qualifications

• 2+ years of community association experience.
• Knowledge of the Association Board and GM roles and homeowner requests.
• Willingness to obtain CMCA within the first year, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative; proactive communication to improve processes.
• Ability to interpret financials and create budgets (Balance Sheet, Income Statement, OPEX, Reserve Study).
• Effective project management; prioritize multiple projects and coordinate with stakeholders.
• Excellent written and spoken communication; conflict resolution.
• Fluent in English; Spanish is preferred.

Responsibilities

• Implement Board policy and directives within the scope of the management agreement.
• Work with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community, ensuring maintenance and adherence to Code, Rules & Regulations.
• Issues violation notices to homeowners and follow up for corrections.
• Meet homeowners, residents, board members, vendors, and contractors.
• Research and respond to inquiries in person, by phone, and email.
• Data entry and update information in the database; record and track documents.
• Create and manage budgets and delinquencies.
• Review financial reports (Balance Sheet, Income Statement, OPEX, Reserve Study).
• Source vendors; manage RFPs, bidding, vendor selection; develop relationships; manage capital projects.
• Prioritize maintenance requests; schedule vendors and contractors onsite.
• Prepare board packages; coordinate, schedule, and facilitate monthly and annual board meetings.
• Create and send weekly communications by mail and email to homeowners.
• Assist homeowners with architectural review forms and follow-up on Board decisions.
• Other projects as assigned.

Skills

Budgeting

Financial reporting

Vendor management

Project management

English fluency

Spanish (preferred)

Education

CMCA certification (within first year)

Tools

Microsoft Office

Job description

associacareers is seeking a General Manager for a community association in Annandale, VA. The role oversees daily operations, budgeting, maintenance, and regulatory compliance, coordinating with the Board and onsite team.

You will manage budgets, vendor relationships, and capital projects while ensuring responsive communication with homeowners and board members. Fluency in English; Spanish preferred.