Community Operations Director

CCMC; Wellington (FL); On-site; USD 115,000 - 150,000; Full time

Benefits offered by this job

Comprehensive benefits package including medical, dental, vision, and life insurance

Wellness program

Flexible Spending Accounts

Company-matching 401k contributions

Paid vacation, holiday, and volunteer time

Employee assistance program

Job summary

CCMC is seeking a Community Operations Director responsible for overseeing maintenance and operations of community assets. Candidates should have a strong background in property management, ensuring exceptional service, vendor management, and adherence to quality standards. This role is critical to enhancing the resident experience and fostering a vibrant community.

Qualifications

• 5+ years of experience in property maintenance management or a related field.
• Experience working with community associations or property management companies preferred.
• Ability to create comprehensive reports.

Responsibilities

• Oversee maintenance of community property including grounds, amenities, and facilities.
• Manage contracts and verify invoices match contract pricing.
• Implement a preventative maintenance schedule.

Skills

Operational Leadership

Vendor & Contract Management

Communication & Problem Solving

Education

Bachelor’s degree in Facility Management or Business Administration

High School Diploma or equivalent

Tools

Microsoft Office

Job description

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We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About The Community

This community features a large clubhouse, pools, miles of trails, plus a farm and community garden all situated around a central lake. These amenities combine to offer residents a rich and earthy experience. Nearly every home will back up to a park, greenway or nature trail. Here, neighbors can enjoy the simple pleasures of country living, along with the connectivity and conveniences of city life.

The Community Operations Director is responsible for overseeing the day-to-day maintenance and operation of all physical assets within the community, including buildings, grounds, sports courts, fitness center, pool, streets, signage, and common areas. This position also involves managing vendors, contractors, and the maintenance department to ensure exceptional service is provided, maintenance tasks are completed efficiently, and all records comply with regulatory requirements.

This position exemplifies our commitment to Integrity, Respect, Service, and Community, driven by a shared passion for enriching the resident experience and fostering a sense of belonging.

Responsibilities

• Provide exemplary service and oversee building and grounds maintenance on the property, including, but not limited to, the sports courts, pool, community amenities, common grounds and easements, streets, signage, the fitness center, and trails
• Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing
• Establish and implement a preventative maintenance schedule and maintain records of planned services to assist in directing the work of contractors in maintaining the property
• Prepare bid specifications and make recommendations for the award of contracts
• Complete repair work orders promptly using contractors as appropriate
• Order equipment, parts and supplies, and maintaining adequate stock of frequently used items
• Maintain all association records related to their role as required by the governing documents, federal and state law, and CCMC protocol
• Ensure all vendors have proper insurance, invoices, and contracts in place
• Oversee the Maintenance department to ensure that the work orders are handled in a professional and timely manner
• Oversee Maintenance department scheduling and performance reviews
• Be the point person for all escalated resident operations related communication
• Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist the Executive Director
• Assist the Executive Director with the development and administration of the annual operating budgets
• Assist the Executive Director with recruiting, hiring, and evaluating potential maintenance department employees
• Be the first point of contact for maintenance operation after-hours calls
• Technical proficiency in irrigation pumps and all other mechanical and electrical systems
• Communicate and present technical and operational items to related parties as needed
• Communicate and coordinate with builders while community is under development
• Complete reporting to regulatory agencies related to the community (Improvement Districts, Water Management District, etc.)
• Provide oversight of projects as directed, acting as liaison to service contractors and vendors
• Thoroughly familiar with all operational contracts and all requirements contained therein
• Performs other related duties and assignments as required
  
  

Requirements

• High School Diploma or equivalent required; Bachelor’s degree in Facility Management, Business Administration, or related field preferred.
• Minimum of 5 years of experience in property maintenance management or a related field.
• Experience working with community associations, property management companies, or similar entities is preferred.
• Microsoft Office and ability to create comprehensive reports.
  
  

COMPETENCIES

• Operational Leadership: Proven ability to manage maintenance teams and service contractors efficiently while ensuring top-quality performance and compliance with community standards.
• Vendor & Contract Management: Strong understanding of contract negotiation, vendor oversight, invoice review, and service level agreement enforcement.
• Communication & Problem Solving: Skilled in handling escalated resident concerns, collaborating cross-functionally, and conveying technical information clearly to both internal teams and external partners.
  
  

Physical Requirements

The physical requirements can vary, but generally, they may include:

• Lifting: Occasionally lifting and carrying supplies or equipment for up to 50 pounds
• Mobility: Ability to stand and walk the grounds/community for long distances in various weather conditions (particularly high heat) for extended periods. Ability to perform physical tasks related to property maintenance.
• Working conditions: Primarily work both indoors and outdoors across a wide range of environments and various weather conditions such as heat, rain, or humidity.
• Personal protective gear: Must follow all company and regulatory safety guidelines.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events
• Manual Dexterity: Skills in using technology, including computers and mobile devices
• Driving: Ability to operate a vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)
  
  

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodation in performing the job duties as described in the job description, discuss with your manager.

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What We Offer

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid vacation, holiday, and volunteer time
• Company-paid Short-term Disability
• Optional Long-term Disability
• Employee assistance program
• Optional Pet Insurance
• Training and Educational Assistance
• Perhaps most importantly, a service-oriented team who is dedicated to your success!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Consulting and Services

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