Professional Services Director

AssetWorks Inc; United States; On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Profit-sharing bonus

Competitive salary and benefits package

Opportunities for professional growth

Job summary

A leading software solutions company is seeking an Operations Director to lead their Professional Services/Implementation team. The ideal candidate will have strong analytical and SQL skills, managing the delivery of high-quality implementation services. This role offers opportunities for professional growth and a competitive salary package.

Qualifications

• 3+ years of implementation or services delivery experience.
• Proven ability to lead customer engagements with ownership mentality.
• Willingness to travel to customer sites when required.

Responsibilities

• Lead and manage the Professional Services/Implementation team.
• Develop and implement strategies to optimize the implementation process.
• Collaborate with Sales and Product teams for smooth transitions.

Skills

Intermediate to advanced SQL knowledge

Excellent communication skills

Strong interpersonal skills

Ability to handle complex issues

Education

BA/BS degree

Tools

MS Office Suite

Jira

Job description

Join to apply for the Operations Director role at AssetWorks Inc

Join to apply for the Operations Director role at AssetWorks Inc

eQuip (a division of AssetWorks USA, Inc.) develops and implements asset management solutions for defense manufacturers and others with complex asset tracking and compliance needs.

We seek a technically-minded Operations Director who will roll up their sleeves and lead from the trenches. As the CEO’s deputy leader, the Operations Director will lead our Professional Services/Implementation team. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

The Operations Director will lead our Professional Services/Implementation team. The role’s key responsibility is overseeing the delivery of high-quality implementation services to our clients, ensuring seamless transitions to our software solutions. Intermediate to advanced SQL knowledge is a must for this role.

Key Responsibilities:

• Lead and manage the Professional Services/Implementation team, providing guidance, support, and mentorship to team members.
• Develop and implement strategies to optimize the implementation process and enhance client satisfaction.
• Collaborate with the Sales and Product teams to ensure a smooth transition from sales to implementation.
• Establish and maintain relationships with key stakeholders, both internally and externally, to drive successful project outcomes.
• Monitor and analyze team performance, track KPIs, and implement improvements to enhance operational efficiency.
• Manage resources effectively to meet project timelines and budget requirements.
• Stay up-to-date on industry trends and best practices to continuously improve the implementation process.
• Utilize intermediate to advanced SQL knowledge to assist in data analysis and reporting for project implementations.

Qualifications:

• 3+ years of implementation or services delivery experience, typically requiring a BA/BS degree (development and delivery of custom products/software in a client-facing role is also acceptable)
• Ability to quickly learn the ins and outs of software applications.
• Desire to work in a fast-paced, challenging environment.
• Excellent communication skills and the ability to effectively advise senior leadership.
• Strong interpersonal skills.
• Certification in project management with the ability to prioritize and demonstrate relentless discipline in achieving goals.
• Proven ability to lead customer engagements with a strong ownership mentality and willingness to take action.
• Ability to handle complex issues and problems, referring only the most complex issues to higher-level staff.
• Perform work under minimal supervision.
• Willingness to travel to customer sites when required by project scope.
• Must be a US citizen.

Preferred Qualifications:

• Proficiency in the use of the MS Office Suite.
• Intermediate to advanced knowledge of MS SQL and database concepts.
• Familiarity with DevOps principles and related technologies.
• Experience using Jira for project tracking and workflow management.
• Profit-sharing bonus.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.
• Work-life balance initiatives and flexibility.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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