Community Office Lead & Customer Experience Coach

FCBank; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life保险

401K with company match

Paid Time Off & Holidays

Employee Assistance Program

Gradifi Student Loan Paydown Plan

Job summary

FCBank seeks a Community Office Assistant Manager to support daily branch operations, customer service, and team coordination in line with our bank philosophy of positive energy and outcomes.

You will supervise front-line staff, train and coach colleagues, monitor transaction accuracy, ensure compliance, and help drive branch sales goals while delivering exceptional service and building relationships with clients and internal partners.

Qualifications

• Ability to read, comprehend, and interpret documents and communicate effectively.

Responsibilities

• Assist in supervising front line employees and daily banking operations.
• Support customer inquiries and resolve basic service issues.
• Monitor transaction accuracy, compliance, and branch cash control.
• Contribute to branch sales goals and track performance metrics.
• Help train, coach and develop front line employees.
• Develop and maintain professional COI relationships and work closely with internal business partners.

Skills

Language skills

Technology literacy

Mathematical skills

Reasoning ability

Physical demands

Education

High school diploma or GED

Tools

Core transaction system

Debit card system

Statement processing system

Cash handling

Job description

FCBank seeks a Community Office Assistant Manager to support daily branch operations, customer service, and team coordination in line with our bank philosophy of positive energy and outcomes.

You will supervise front-line staff, train and coach colleagues, monitor transaction accuracy, ensure compliance, and help drive branch sales goals while delivering exceptional service and building relationships with clients and internal partners.