Community Navigator: Guidance, Enrollment & Advocacy

The-Information-Center,-Inc.; Taylor (MI); Hybrid; USD 38,000 - 52,000; Full time

Job summary

The-Information-Center,-Inc. is hiring in Michigan for a role delivering client-centered services across community programs.

You will assess needs, provide referrals, and assist with intake and enrollment for government programs, ensuring access to care and supports in diverse settings. The position involves office and community-based work, with potential hybrid arrangements after successful training and meeting performance criteria.

Qualifications

• Experience providing information and referrals, community navigation, crisis intervention, advocacy, or case management.
• Experience Medicaid, healthcare enrollment, public assistance, or benefits navigation programs.
• Demonstrated commitment to confidentiality, professionalism, and equitable service delivery.

Responsibilities

• Apply active listening and person-centered practices to conduct comprehensive client assessments to identify barriers, needs and appropriate referrals to support self-sufficiency.
• Navigate community and government program application and enrollment services to improve equitable and barrier-free access to services for individuals of diverse backgrounds, abilities, and circumstances.
• Provide information, application and enrollment services for MI Bridges programs, Medicaid and ACA Marketplace health plans.
• Follow-up and case management for clients with complex needs and program specific clients.
• Conduct assessments in community-based settings including hospitals, nursing homes, healthcare centers, schools, faith-based, non-profit, businesses and correctional facilities.
• Provide advocacy, resource coordination, and short-term crisis intervention when appropriate.
• Follow up with clients to evaluate outcomes and coordinate additional services as needed.
• Deliver exceptional customer service in a high-volume call center and community environment while maintaining professionalism and accuracy.

Skills

Active listening

Person-centered practice

Case management

Crisis intervention

Communication

Microsoft Office

Education

CHW certification

Associate or Bachelor in human services/public health

Inform USA CRS certification

Tools

Call management systems

Electronic documentation platforms

Databases

Job description

The-Information-Center,-Inc. is hiring in Michigan for a role delivering client-centered services across community programs.

You will assess needs, provide referrals, and assist with intake and enrollment for government programs, ensuring access to care and supports in diverse settings. The position involves office and community-based work, with potential hybrid arrangements after successful training and meeting performance criteria.