Community Media Assistant & Studio Scheduler

City and County of Denver; United States; On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Pension plan

457B retirement plan

PTO & holidays

Medical/dental/vision

Job summary

City and County of Denver’s Denver Community Media (DCM) Staff Assistant position is a public-facing role based on-site in Denver, CO. You greet visitors, answer calls, facilitate tours, and support DCM services including member registration, reservations, and fee transactions.

You will coordinate studio and podcast rentals, manage gear check-out, assist with inventories, and help implement DCM's marketing and communications efforts.

Responsibilities

• Public facing first point of contact to greet, assist and direct visiting guests, answer and direct phone calls to the DCM main line, facilitate tours, and forward or respond to emails sent to the DCM shared inbox.
• Provide excellent and timely customer service and support for DCM services including DCM tours, member registration, member account set up, review and updates, facility and equipment reservations, class registrations, and fee transactions.
• Enlist a friendly attitude, positive demeanor, the ability to problem solve. Be ready and willing to support and assist the DCM team, members, partners and guests without waiting to be asked.
• Field equipment scheduling, gear prep (cleaning/testing), check out, and return (check-ins/cleaning). Process equipment rental requests ensuring that rental equipment is accurately entered into systems of record, pick-up and return date and time are scheduled and assigned, and equipment check-out form is filled out and signed.
• Schedule DCM main and podcast studio rentals & productions on behalf of DCM staff, partners, and members using DCM's system(s) of record. Scheduling requires ability to coordinate with team and members, attention to detail, accuracy, and consistency in entering data into multiple systems of record.
• Equipment room inventory, including labeling and entering new items into tracking spreadsheets, following internal inventory procedure and assisting with annual inventory.
• Support DCM's marketing and communications strategies through the devel

Job description

City and County of Denver’s Denver Community Media (DCM) Staff Assistant position is a public-facing role based on-site in Denver, CO. You greet visitors, answer calls, facilitate tours, and support DCM services including member registration, reservations, and fee transactions.

You will coordinate studio and podcast rentals, manage gear check-out, assist with inventories, and help implement DCM's marketing and communications efforts.