Denver Community Media Staff Assistant

City and County of Denver; United States; On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Pension plan

457B retirement plan

PTO & holidays

Medical/dental/vision

Job summary

City and County of Denver’s Denver Community Media (DCM) Staff Assistant position is a public-facing role based on-site in Denver, CO. You greet visitors, answer calls, facilitate tours, and support DCM services including member registration, reservations, and fee transactions.

You will coordinate studio and podcast rentals, manage gear check-out, assist with inventories, and help implement DCM's marketing and communications efforts.

Responsibilities

• Public facing first point of contact to greet, assist and direct visiting guests, answer and direct phone calls to the DCM main line, facilitate tours, and forward or respond to emails sent to the DCM shared inbox.
• Provide excellent and timely customer service and support for DCM services including DCM tours, member registration, member account set up, review and updates, facility and equipment reservations, class registrations, and fee transactions.
• Enlist a friendly attitude, positive demeanor, the ability to problem solve. Be ready and willing to support and assist the DCM team, members, partners and guests without waiting to be asked.
• Field equipment scheduling, gear prep (cleaning/testing), check out, and return (check-ins/cleaning). Process equipment rental requests ensuring that rental equipment is accurately entered into systems of record, pick-up and return date and time are scheduled and assigned, and equipment check-out form is filled out and signed.
• Schedule DCM main and podcast studio rentals & productions on behalf of DCM staff, partners, and members using DCM's system(s) of record. Scheduling requires ability to coordinate with team and members, attention to detail, accuracy, and consistency in entering data into multiple systems of record.
• Equipment room inventory, including labeling and entering new items into tracking spreadsheets, following internal inventory procedure and assisting with annual inventory.
• Support DCM's marketing and communications strategies through the devel

Job description

About Our Job

This is a limited position with an end date of December 31, 2027, with the possibility of extension.

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $25.30 - $31.63/hour.

We also offer generous benefits for full‑time employees which include but are not limited to:

• A guaranteed life‑long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

Employees work where needed, at a job site five (5) days a week and off‑site as needed. This is not a remote position. Employees must work within the state of Colorado on their off‑site days.

You are required to maintain a schedule that includes availability to work a minimum of two 8‑hour weekend workdays per month and working until 9:00 p.m. on at least two weekdays per month. You must be able to work in the office five days per week, with the option to work from home on days when DCM is closed or on occasion as approved by the DCM Manager. You may also be required to participate in the following rotating schedule with the rest of the team: that includes working every other Friday from 1:00 p.m. to 9:00 p.m. and every other Saturday from 9:00 a.m. to 5:00 p.m.

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In this position you can expect to work on‑site at Denver Community Media : 2101 Arapahoe Street, Unit 1, Denver CO 80205, in‑office and be out in the field as needed.

Who We Are & What You'll Do

Technology Services ( TS ) is the central information technology department for the City and County of Denver. The agency provides technology infrastructure, development, support, and solutions to all city departments; management of 911 system communications and Denver's 311 non‑emergency contact center; public, educational, and government television operations; and oversight of digital transformation.

The Digital Experience Division oversees 311; Denvergov.org; public, educational, and government television operations, including Denver 8 TV and Denver Community Media; and the administration of the City's cable franchise agreements. The division is responsible for transforming digital communications with residents through email, SMS, social media, and online experiences.

Denver Community Media ( DCM ) is a public serving program that provides affordable access to media production tools and studios; digital media training and mentorship; content distribution and creative workspace. Our mission is to build and strengthen community through media and enable free expression and digital equity.

As the Denver Community Media (DCM) Staff Assistant, duties will include:

• Public facing first point of contact to greet, assist and direct visiting guests, answer and direct phone calls to the DCM main line, facilitate tours, and forward or respond to emails sent to the DCM shared inbox.
• Provide excellent and timely customer service and support for DCM services including DCM tours, member registration, member account set up, review and updates, facility and equipment reservations, class registrations, and fee transactions.
• Enlist a friendly attitude, positive demeanor, the ability to problem solve . Be ready and willing to support and assist the DCM team, members, partners and guests without waiting to be asked.
• Field equipment scheduling, gear prep (cleaning/testing), check out, and return (check‑ins/cleaning). Process equipment rental requests ensuring that rental equipment is accurately entered into systems of record, pick‑up and return date and time are scheduled and assigned, and equipment check‑out form is filled out and signed.
• Schedule DCM main and podcast studio rentals & productions on behalf of DCM staff, partners, and members using DCM's system(s) of record. Scheduling requires ability to coordinate with team and members, attention to detail, accuracy, and consistency in entering data into multiple systems of record.
• Equipment room inventory, including labeling and entering new items into tracking spreadsheets, following internal inventory procedure and assisting with annual inventory.
• Support DCM's marketing and communications strategies through the devel