Denver Community Media Staff Assistant

City and County of Denver; Denver (CO); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Life-long pension plan

457B Retirement Plan

PTO 140 hours + 12 holidays

1 personal holiday

Wellness Day

Volunteer day

Medical, dental, and vision plans

Job summary

City and County of Denver is seeking a Staff Assistant for Denver Community Media (DCM). This fixed-term role supports front-desk operations, member services, scheduling, and equipment rentals while collaborating with multiple teams.

The position requires strong organizational and communication skills, a positive demeanor, and a readiness to assist the DCM mission. You will work on-site at the Denver Community Media facility, with occasional field work.

Qualifications

• Graduation from high school or GED required.
• Experience in general office support or administrative roles preferred.
• Strong customer service and communication skills expected.

Responsibilities

• Greet and direct visitors and callers, manage the main inbox and tours.
• Support DCM services including member registration and facility reservations.
• Process payments, bookings, and equipment rentals with attention to accuracy.
• Schedule studio and event rentals and coordinate with staff and partners.
• Maintain inventory and assist with marketing materials and campaigns.
• Support office operations, purchasing, and budget verification as needed.

Skills

Customer service

Attention to detail

Team player

Problem solving

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

ActiveNet

MediaPulse

Adobe Express

Job description

About Our Job

This is a limited position with an end date of December 31, 2027, with the possibility of extension. With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $25.30 - $31.63/hour.

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays
• 1 personal holiday
• 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

Employees work where needed, at a job site five (5) days a week and off‑site as needed. This is not a remote position. Employees must work within the state of Colorado on their off‑site days. You are required to maintain a schedule that includes availability to work a minimum of two 8‑hour weekend workdays per month and working until 9:00 p.m. on at least two weekdays per month. You must be able to work in the office five days per week, with the option to work from home on days when DCM is closed or on occasion as approved by the DCM Manager. You may also be required to participate in the following rotating schedule with the rest of the team: that includes working every other Friday from 1:00 p.m. to 9:00 p.m. and every other Saturday from 9:00 a.m. to 5:00 p.m. 9:00 a.m. to 5:00 p.m., Tuesday through Thursday, and 1:00 p.m. to 9:00 p.m. on Friday every first and third week of the month. 9:00 a.m. to 5:00 p.m., Tuesday through Saturday every second and fourth week of the month.

In this position you can expect to work on‑site at Denver Community Media: 2101 Arapahoe Street, Unit 1, Denver CO 80205, in-office and be out in the field as needed.

Who We Are & What You’ll Do

Technology Services (TS) is the central information technology department for the City and County of Denver. The agency provides technology infrastructure, development, support, and solutions to all city departments; management of 911 system communications and Denver’s 311 non‑emergency contact center; public, educational, and government television operations; and oversight of digital transformation. The Digital Experience Division oversees 311; Denvergov.org; public, educational, and government television operations, including Denver 8 TV and Denver Community Media; and the administration of the City’s cable franchise agreements. The division is responsible for transforming digital communications with residents through email, SMS, social media, and online experiences. Denver Community Media (DCM) is a public serving program that provides affordable access to media production tools and studios; digital media training and mentorship; content distribution and creative workspace. Our mission is to build and strengthen community through media and enable free expression and digital equity.

As the Denver Community Media (DCM) Staff Assistant, duties will include:

• Public facing first point of contact to greet, assist and direct visiting guests, answer and direct phone calls to the DCM main line, facilitate tours, and forward or respond to emails sent to the DCM shared inbox.
• Provide excellent and timely customer service and support for DCM services including DCM tours, member registration, member account set up, review and updates, facility and equipment reservations, class registrations, and fee transactions.
• Enlist a friendly attitude, positive demeanor, the ability to problem solve.
• Be ready and willing to support and assist the DCM team, members, partners and guests without waiting to be asked.
• Field equipment scheduling, gear prep (cleaning/testing), check out, and return (check‑ins/cleaning).
• Process equipment rental requests ensuring that rental equipment is accurately entered into systems of record, pick‑up and return date and time are scheduled and assigned, and equipment check out form is filled out and signed.
• Schedule DCM main and podcast studio rentals & productions on behalf of DCM staff, partners, and members using DCM’s system(s) of record.
• Scheduling requires ability to coordinate with team and members, attention to detail, accuracy, and consistency in entering data into multiple systems of record.
• Equipment room inventory, including labeling and entering new items into tracking spreadsheets, following internal inventory procedure and assisting with annual inventory.
• Support DCM’s marketing and communications strategies through the development and execution of digital marketing projects and event support.
• Responsibilities include creating and distributing marketing materials; updating website content; managing Eventbrite listings and QR codes; promoting DCM services, workshops, and events; staffing outreach tables; and representing DCM’s work program to prospective customers and community partners.
• Oversee and manage DCM point of sale system (Active Net) and related transactions and automations.
• Support office supply inventory, ensuring standard office supply levels are maintained and readily available or upon request.
• Assist with minor purchases and budget verification as requested and assigned.
• Maintain a thorough knowledge of DCM policies and procedures, communicate them to staff and members, and ensure compliance.
• Evaluate operational practices, identify areas for improvement, and recommend or implement solutions to address operational issues and management concerns.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels.

You’ll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Experience with the following systems and applications or their equivalent: Microsoft Office Suite including: Outlook, Word, PowerPoint, Xcel; Adobe Express (Illustrator and Photoshop experience a plus)
• Ability to quickly learn and accurately use systems of record with great attention to detail, including ActiveNet (point‑of‑sale) and MediaPulse (production scheduling).
• Graphic design experience and ability to develop, create and reformat fliers and graphics for digital and mixed media materials, including print, social media, web, and newsletters.
• Strong written communication skills and a high level of attention to detail.
• Friendly attitude, positive demeanor, the ability to problem solve and think on your feet.
• Strong customer service orientation and ability to work well with the public in‑person, via telephone, and virtually.
• Positive interpersonal skills and the ability to work effectively within a diverse community.
• Able to triage and prioritize multiple tasks while meeting time sensitive deadlines.
• Team player who is willing and able to drop what you are doing to complete a last‑minute assignment with a quick turn‑around time, work with the team to complete a time sensitive project, and/or assist DCM visitors and members.
• Eagerness to learn and take responsibility to learn new technical skills and share tasks.

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Four (4) years of experience performing specialized and/or technical office support work of the type and at the level of Administrative Support Assistant IV.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of education may be substituted for each required year experience.

Application Deadline

This position is expected to stay open until November3,2026.

Position Type

Limited (Fixed Term)

Position Salary Range

$25.30 - $37.96

Target Pay

$25.30 - $31.63/hour

Agency

Technology Services

Redeployment during Citywide Emergencies

City and County of Denver employees may be re‑deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

Equal Employment Opportunity

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real‑time captioning via CART, or disability‑related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. Your journey starts right here.

#SeeYourselfHere