COMMUNITY MANAGER / ASSISTANT COMMUNITY MANAGER
Summary of Responsibilities
The Community Manager is fully accountable for all community operations including marketing, leasing, accounts receivables (delinquency & collections), accounts payables, resident retention, resident relations, physical asset maintenance, and contractor management.
Key Performance Indicators
- Economic Occupancy greater than 96%
- Delinquency less than 1% of Rental Income
- Maintenance expenses within the community’s maintenance budget
- Work Order completion within 3 days of submission
- Make Ready completion within 5 days of moveout
Core Values
- Integrity: perfectly honest and dependable with high levels of work quality
- Safety: behavior-based leadership that reinforces stop work authority, PPE & SDS compliance, and workplace cleanliness
- Work Ethic: punctual (attendance) and task-oriented producing a high quantity of work
- Teamwork / Respectfulness: assists in team responsibilities; receptive to feedback and mentorship
Technical Responsibilities
- Marketing: market comparable analysis, traffic generation, social media influence, response effectiveness
- Conduct monthly surveys (Comparable Property Questionnaire) and marketing plan updates
- Produces steady and significant prospect volume (typically 15 prospects: 1 lease)
- Engages in professional social media interactions and monitors social media advertisements