Community Manager: Resident Relations & Property Care

Automatic Data Processing, Inc.; Ravenna (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Horizon Land Company is seeking a Community Manager to oversee day-to-day operations of residential communities. You will build resident relationships, support leasing efforts, and ensure the property is well-maintained while protecting its value.

This role blends property management, customer service, leasing, and hands-on operations. As the onsite representative, you will enforce rules, process applications and leases, collect rents, coordinate maintenance, and work with third-party

Qualifications

• Able to work as part of a team with a professional demeanor.
• Excellent customer service and interpersonal skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office Suite.
• Ability to learn and become proficient with operational systems.
• Proficiency with Rent Manager.
• Familiarity with Fair Housing laws in the assigned state and county.

Responsibilities

• Serve as a professional representative of the organization when interacting with residents, staff, clients, contractors, applicants, and external partners.
• Build positive relationships with residents and serve as a primary point of contact within the community.
• Address resident concerns, document resident comments, and work to resolve non-monetary issues.
• Provide timely updates to the Regional Manager regarding resident relations issues, as appropriate.
• Enforce community/Park rules, issue violations, and follow up to ensure violations are remedied in a timely manner.
• Provide Park rules and other applicable community literature to new residents.
• Provide feedback and recommend improvements for the assigned community.
• Process and issue lease documentation for new residents.
• Process resident applications and enter prospect information into Rent Manager.
• Complete and upload prospect cards and related information into Rent Manager.
• Conduct background checks for prospective residents.
• Follow up with prospective residents by phone and email.
• Show available homes for sale to prospective residents.
• Collect rent payments and prepare payments for deposit.
• Issue notices, including Late Notices, Balance Notices, and other legally required notices.
• Prepare court documentation, serve as the company's agent for court proceedings, file eviction paperwork, and oversee eviction proceedings related to delinquent accounts.
• Oversee the maintenance function for the assigned community.
• Ensure community infrastructure, common areas, and homes are appropriately maintained.
• Spend time throughout the property monitoring community conditions and identifying areas requiring attention.
• Serve as the onsite contact for most third-party contractors and applicants.
• Perform other related duties as assigned.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Organizational skills

Microsoft Office

Rent Manager

Team player

Fair Housing laws knowledge

Education

High School Diploma or GED

Tools

Rent Manager

Job description

Horizon Land Company is seeking a Community Manager to oversee day-to-day operations of residential communities. You will build resident relationships, support leasing efforts, and ensure the property is well-maintained while protecting its value.

This role blends property management, customer service, leasing, and hands-on operations. As the onsite representative, you will enforce rules, process applications and leases, collect rents, coordinate maintenance, and work with third-party