Community Manager - Elevate Resident Experience & Growth

Riverstone Communities LLC; Boyd Mill Estates (TN); On-site; USD 63,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with match

13 paid holidays off

Robust PTO and Wellness PTO

Phone reimbursement

Maternity/Paternity leave

Flexible schedule

Ongoing training and growth

Open feedback culture

Inclusive culture

Job summary

Riverstone Communities LLC is hiring a Community Manager for Franklin Estates Mobile Home Park in Franklin, TN. The role focuses on resident experience, occupancy optimization, rent collection, and budget management while maintaining standards and compliance.

You will lead a team, coordinate vendor relationships, and plan events, with strong emphasis on service, growth, and a respectful workplace culture. This position offers competitive benefits and growth opportunities.

Qualifications

• 3+ years in property management or mobile home property management.
• 3+ years delivering excellent customer service via multiple channels.
• 3+ years leading a team and managing vendor relationships.

Responsibilities

• Provide excellent customer service to residents, guests, and local municipalities to help build and maintain relationships
• Work towards or maintain a 100% occupancy rate on a consistent basis
• Collection of all rent and fees in a timely manner, including following up with specific residents on late rent payments
• Ensure 100% compliance to company home standards, including walking the community daily to assess compliance
• Manage an established property budget - not exceeding the amount allocated and maximizing the communities’ profitability
• Attend to community needs outside of normal business hours when emergencies arise
• Plan and execute quarterly resident events
• Set high standards for yourself and your team, manage to performance expectations
• Maintain the property office to required standards and ensure general office work is completed to deadline
• Perform prompt follow-up and follow-through on prospects and applicants
• Adhere to all state, government, and local requirements to meet and exceed the expectations of all Fair Housing guidelines
• Be invested in the mission and vision of Riverstone Communities and the specific property you support
• Other duties as qualified and trained to do so

Skills

Leadership

Customer Service

Team Management

Vendor Relationships

Job description

Riverstone Communities LLC is hiring a Community Manager for Franklin Estates Mobile Home Park in Franklin, TN. The role focuses on resident experience, occupancy optimization, rent collection, and budget management while maintaining standards and compliance.

You will lead a team, coordinate vendor relationships, and plan events, with strong emphasis on service, growth, and a respectful workplace culture. This position offers competitive benefits and growth opportunities.