Community Experience Coordinator

Franklin Group; Baltimore (MD); On-site; USD 28,000 - 39,000; Full time

Job summary

Franklin Group seeks an Assistant Community Manager to help run the community under the Community Manager’s direction. You will handle leasing activities, reporting, and basic bookkeeping to keep operations smooth and residents satisfied.

As a key team member, you’ll assist with staff orientation, training, and scheduling, ensure on-site office organization, and help implement resident retention programs while maintaining a professional image and compliance with policies.

Qualifications

• High school diploma or GED or equivalent experience.
• Fair Housing training must be completed within 1 day of hire; other required trainings within 7 days of hire.

Responsibilities

• Efficient reporting, maintenance and submission of administrative forms; post rent in the operating system; perform bookkeeping as needed.
• Assist Community Manager with orientation, training and scheduling of leasing/office staff.
• Inspect model, office and vacant units to ensure marketability and maintain organized files.
• Support leasing activities by showing apartments and assisting with renewals.
• Order and manage office supplies and equipment; maintain professional appearance and conduct.
• Enforce Fair Housing standards and implement resident retention and engagement programs.

Skills

Communication skills

Reading comprehension

Written communication

Problem solving

Education

High school diploma or GED

1 year related experience or training

Job description

Franklin Group seeks an Assistant Community Manager to help run the community under the Community Manager’s direction. You will handle leasing activities, reporting, and basic bookkeeping to keep operations smooth and residents satisfied.

As a key team member, you’ll assist with staff orientation, training, and scheduling, ensure on-site office organization, and help implement resident retention programs while maintaining a professional image and compliance with policies.