Community Manager Assistant: Resident Experience & Ops

Apartment Management Consultants; Casper (WY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Vacation & Sick Time for Full & Part-?

Health and Wellness Programs

Empower 401K and Roth IRA- Including F

9 Paid Holidays per year

Employee Referral Incentives

Bonus and Commission Opportunities

Employee Rent Discount Program

Professional Development Training

Medical, Dental, Vision, Life, ...

Job summary

Apartment Management Consultants in Casper, WY is seeking an Assistant Community Manager to support the Community Manager in overseeing the financial and operational aspects of the community.

The role emphasizes customer service, leasing activities, reporting, and collaboration with outside counsel during evictions, with opportunities for career advancement within a thriving property management culture.

Qualifications

• Customer service experience
• 6 months experience in the property management industry
• Strong communication skills both written and verbal
• The ability to remain professional and courteous in a fast-paced working environment
• Organization skills with strong attention to detail

Responsibilities

• Oversee file management and run assigned reports
• Utilize proper customer service and sales techniques and ensure an efficient and courteous response to all resident requests
• Collect all monies due and oversee audit evictions, potential skips, and move-outs by walking units to evaluate occupancy
• Communicate with outside legal counsel during the eviction process
• Finalize move in/out and renewals files and enter data into property management software
• Oversee resident renter’s insurance procedure
• Collect deposits and process future residents’ applications
• Ensure the model/target apartments are ready for show and maintain a clean workspace
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company and community policies and ensure understanding of required application information, screening process, policies, and procedures
• Maintain contact with all apartment locator services and local businesses to provide informational material
• “Shop” surrounding or competing properties and conduct outreach marketing
• Develop and maintain on-going resident retention programs
• Report unusual or extraordinary circumstances regarding the property or residents
• Maintain a professional appearance and conduct at all times

Skills

Customer service

Property management

Communication skills

Professional demeanor

Organization

Job description

Apartment Management Consultants in Casper, WY is seeking an Assistant Community Manager to support the Community Manager in overseeing the financial and operational aspects of the community.

The role emphasizes customer service, leasing activities, reporting, and collaboration with outside counsel during evictions, with opportunities for career advancement within a thriving property management culture.