Community Manager

Socket.dev; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Foundry Commercial in Dallas, TX is seeking a Community Manager to be the go-to problem solver, momentum driver, and experience creator for our associates. You will interface with clients and guests to provide an exceptional experience.

You’ll manage day-to-day office needs, promote Foundry culture, and collaborate with Dallas leadership on facilities, accounting, HR, and marketing while coordinating events and communications.

Qualifications

• Minimum of a high school diploma; bachelor's degree preferred.
• Excellent verbal and written communication skills.
• Professional demeanor and a passion for delighting customers.
• Ability to work with a team and own initiatives.
• Proficiency with Microsoft Office; familiarity with design tools is a plus.

Responsibilities

• Provide an outstanding experience to internal and external customers.
• Maintain a professional reception and front-office presence.
• Resolve associate and guest issues with courtesy and patience.
• Coordinate with Dallas leadership on facilities, accounting, HR and marketing.
• Plan and execute engaging associate events with office teams.
• Implement office standards to improve efficiency and experience.
• Support brokerage admins with listings, transactions, and client deliverables.
• Assist PM teams during busy periods with admin tasks.

Skills

Customer service

Communication

Self-starter

Team player

Attention to detail

Microsoft Office

Education

High School Diploma

Bachelor’s degree preferred

Tools

InDesign

Illustrator

Canva

Job description

Foundry Commercial was created to be a different kind of real estate company. Our motto – “It’s Personal” – rings true in everything we do… we value authentic human experiences. At Foundry Commercial, there is a strong sense of community. From wellness fairs to ugly Christmas sweater parties to company fundraisers, Foundry associates lean in to support one other and the causes that are important to us. We bring a sense of teamwork, collegiality, and diversity to all that we do. At the heart of it all is trust and respect. These two things drive everything else. We have built a place where people truly know each other, celebrate together, learn together, and live life alongside each other.

At Foundry, we serve our clients best by attracting and unleashing the most talented and courageous professionals in industry, all while having fun and building a lasting impact on the broader community. Don’t just take our word for it. The best way to experience our culture is to immerse yourself in it. But be prepared – it’s contagious!

Position Description:

Currently, we are seeking a Community Manager to join the Foundry Commercial team in Dallas, TX. The Community Manager is the go-to problem solver, momentum driver, and experience creator for our associates in the Foundry Dallas office. This role will be the connector and individual who interfaces with clients and guests, providing an exceptional experience.

The Community Manager will be an integral part of running and managing the day-to-day office needs of our office. This individual will be responsible for promoting and maintaining the Foundry culture and managing the operations of our Dallas office.

You will be successful in this role if:

• No associate request is too big or too small for you to handle
• You are comfortable with meeting challenges through creative brainstorming and action
• You are energized by people and work well in a collaborative team environment
• You can identify opportunities to improve efficiency
• Your attention to detail is something people rave about
• You are resilient
• You know professional growth only comes from embracing challenging and unpredictable days
• You are willing to get your hands dirty one minute and think big picture the next
• You enjoy being a tour guide within and outside of the office

Essential Job Functions:

• Provides an outstanding experience to both internal and external customers and acts as a cultural steward to enhance the Foundry office and brand
• Maintains the reception area ensuring a professional image through both phone and in-person contact with associates and guests
• Identifies and resolves associate and guest issues with friendliness and patience
• Partner with Dallas office leadership to achieve business objectives and local initiatives in the areas of Facilities, Accounting, Human Capital, and Marketing
• Works with event teams in office to plan and coordinate engaging associate events
• Recommends and implements office standards and procedures to create efficiency and experience
• Processes commission vouchers and supports commission tracking and reporting activities.
• Assists brokerage professionals with administrative tasks related to listings, transactions, presentations, and client deliverables.
• Provides administrative and operational support to the Property Management team during periods of increased activity or workflow demands.
• Responsible for creating and dispersing office-wide associate communications
• Oversees the purchase and management of office supplies, furniture, and office equipment
• Completes a variety of administrative tasks for the Dallas leadership team including completing expense reports and arranging travel plans
• Supervises vendor relationships for the maintenance of office, technology, and other equipmentResponsible for the facilities day-to-day operations (such as distributing building and security access, etc.)
• Liaison with the building property management team for office operations and maintenance

Education and Experience Requested:

• Minimum of High School Diploma. Bachelor’s degree preferred
• 2+ years of work experience in Sales, Hospitality, Customer Service or Business Operations
• Professional demeanor who is a team player and has passion for delighting customers
• Extraordinary verbal and written communication skills
• Self-starter who can work independently and take ownership of their work
• High hustle quotient: willing to get your hands dirty as necessary to move quickly and get things done
• Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
• Basic knowledge of InDesign, Illustrator or Canva a plus
• Business and financial acumen to understand/provide context for decisions; ability to influence and challenge decisions as appropriate

Foundry Commercial is an Equal Opportunity Employer

Foundry Commercial is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. It is the policy of Foundry Commercial to grant equal employment opportunities to all qualified persons without regard to race, color, creed, sex, religion, age, national origin, marital status, sexual orientation, citizenship, physical or mental disability that does not prohibit performance of essential job functions, veteran's status, or any other conditions or identifications against which discrimination is prohibited.