Community Manager

Riverstone-Communities; Boyd Mill Estates (TN); On-site; USD 63,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

13 Paid Holidays

PTO and Wellness PTO

Phone reimbursement

Maternity/Paternity Leave

Flexible schedule

Training and growth opportunities

Job summary

Riverstone-Communities in Franklin, TN is seeking a Community Manager for our Franklin Estates Mobile Home Park. You will lead a team, provide excellent resident service, and strive to maintain high occupancy while delivering on budgets and property standards.

The role requires 3+ years in property management or mobile home property management, strong customer service, and proven ability to manage vendors and a team. We offer comprehensive benefits and growth opportunities.

Qualifications

• 3+ years of management experience in property management or similar.
• 3+ years of excellent customer service experience across multiple channels.
• 3+ years of leading a team and managing vendor relationships.
• Must have a valid driver’s license.
• Able to be physically active: walking, bending, standing, lifting up to 50 lbs.
• Proficient with computers, internet, and common software.
• Must take initiative and seek out details and information.

Responsibilities

• Provide excellent customer service to residents, prospects, guests, and local municipalities.
• Work toward maintaining a 100% occupancy rate on a consistent basis.
• Collect rent and fees timely and follow up on late payments.
• Ensure compliance with company home standards and perform daily property walks.
• Manage property budget to maximize profitability within allocated funds.
• Attend to community needs outside of normal business hours as emergencies arise.
• Plan and execute quarterly resident events.
• Maintain office to required standards and complete admin tasks on time.
• Follow up with prospects and applicants promptly.
• Adhere to Fair Housing guidelines and local/state requirements.
• Be invested in Riverstone Communities’ mission and the specific property.

Skills

Customer service

Team leadership

Vendor management

Computer proficiency

Initiative

Valid driver’s license

Tools

Google Workspace

Microsoft Office

Job description

Do you have a proven track record in property management and delivering exceptional resident experiences? Is your passion to improve and maintain the community you work in? Have you led a team of successful individuals who all came together to share ideas and implement the best solution? If so, then our Property Manager position sounds like the right position for you! Come join our team and help us enrich the lives of our residents and our team members.

We are currently seeking a qualified Community Manager for our Franklin Estates Mobile Home Park located at 700 W. Meade Blvd Franklin, TN 37064.

Why Join Us?

• Salary: $63,000-$73,000 annually, plus bonus potential
• Medical, Dental, and Vision benefit plan offerings for you and eligible family members
• 401(k) retirement plan, with a company match
• 13 Paid Holidays Off, which includes getting your birthday off
• Robust Paid Time Off (PTO)* and Wellness PTO
• $50 monthly phone reimbursement
• Maternity/Paternity Leave*
• A schedule that is flexible to your needs and the needs of the property
• Ongoing training and internal growth opportunities
• The ability to provide feedback in many different forms to many different people
• A workplace that CARES about their team members, where you aren't just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better
• Our inclusive culture offers countless opportunities beyond daily tasks, including involvement in committees, the training team, and town halls. With an open-door policy for feedback and a commitment to growth and diversity, you can make a meaningful impact on yourself, your teammates, and the community.

*effective date of benefit dependent upon tenure of employment

The Community Manager position includes, but is not limited to:

• Provide excellent customer service towards residents, prospective residents, guests and local municipalities to help build and maintain relationships
• Work towards or maintain a 100% occupancy rate on a consistent basis
• Collection of all rent and fees in a timely manner, including following up with specific residents on late rent payments
• Ensure 100% compliance to company home standards, including walking the community daily to assess compliance
• Manage an established property budget - not exceeding the amount allocated and maximizing the communities' profitability
• Attend to community needs outside of normal business hours when emergencies arise
• Plan and execute quarterly resident events
• Set high standards for yourself and your team, manage to performance expectations
• Maintain the property office to required standards and ensure general office work is completed to deadline
• Perform prompt follow-up and follow-through on prospects and applicants
• Adhere to all state, government, and local requirements to meet and exceed the expectations of all Fair Housing guidelines
• Be invested in the mission and vision of Riverstone Communities and the specific property you support
• Other duties as qualified and trained to do so

Community Manager Requirements:

• 3+ years of experience within management, preferably in property management/mobile home property management
• 3+ years of proven excellent customer service experience through various methods - in person (verbally), over the phone (written), etc
• 3+ year of experience managing a successful team as well as vendor relationships
• Ability to legally operate a motor vehicle with a valid driver's license
• Ability to be very active - walking, bending, standing and lifting up to 50 pounds
• Computer proficiency, including using the internet, Google or Microsoft programs and email, etc.
• Ability to take initiative and seek out details and information

At Riverstone Communities, we don't just accept differences - we celebrate them, we support them and we thrive on them for the benefit of our team members and communities. As a company who has been around for over 25 years, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, disability, protected veteran status or any other status protected under federal, state or local law.

#IH