Bilingual Assistant Community Manager

Riverstone-Communities; Homestead Trailer Park (FL); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with company match

11 Paid Holidays Off

PTO & Wellness PTO

Maternity/Paternity Leave

Flexible schedule

Training & growth opportunities

Feedback culture

Job summary

Riverstone Communities is seeking an Assistant Community Manager for our Boardwalk RV and Mobile Home Resort in Homestead, FL. You will assist residents, market the community to maintain occupancy, and manage rent collections while keeping the property office organized and compliant with standards.

The role requires bilingual Spanish abilities, strong customer service, and the capacity to handle active daily tasks including walking and lifting up to 50 pounds.

Qualifications

• Bilingual in Spanish.
• 1-2 years of administrative experience, preferably in property management.
• 1-2 years of proven customer service experience via multiple channels.
• Valid driver’s license and ability to drive on-site locations.
• Active physical work, including walking and lifting up to 50 pounds.
• Proficient with internet, Google/Microsoft tools, and email.

Responsibilities

• Interact with current and prospective residents, delivering excellent service.
• Help achieve high occupancy by marketing the community effectively.
• Assist with rent collection and follow up on late payments.
• Ensure compliance with company standards by daily site walks.
• Maintain the property office and complete general administrative tasks.
• Follow up with prospects and applicants promptly.
• Uphold Fair Housing guidelines and participate in leadership in absence of the Property Manager.

Skills

Bilingual Spanish

Customer service

Administrative work

Drive to locations

Active mobility

Computer proficiency

Job description

Are you ready to play a part in improving the community you work in? Do you have a talent for managing relationships? Do you thrive in environments where you can share ideas? If you said yes to these three questions, then our Assistant Property Manager position is for you. Come join our team and help us enrich the lives of our residents and our team members.

We are currently seeking a qualified Assistant Community Manager for our Boardwalk RV and Mobile Home Resort located at 100 NE 6th Ave. Lot 214 Homestead, FL 33030.

Why Join Us?

• Pay Rate: $19.00-$21.00 per hour
• Medical, Dental, and Vision benefit plan offerings for you and eligible family members
• 401(k) retirement plan, with a company match
• 11 Paid Holidays Off, which includes getting your birthday off
• Robust Paid Time Off (PTO)* and Wellness PTO
• Maternity/Paternity Leave*
• A schedule that is flexible to your needs and the needs of the property
• Ongoing training and internal growth opportunities
• The ability to provide feedback in many different forms to many different people
• A workplace that CARES about their team members, where you aren’t just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better
• Our inclusive culture offers countless opportunities beyond daily tasks, including involvement in committees, the training team, and town halls. With an open-door policy for feedback and a commitment to growth and diversity, you can make a meaningful impact on yourself, your teammates, and the community.

*effective date of benefit dependent upon tenure of employment

The Assistant Community Manager position includes, but is not limited to:

• Interact with current and prospective residents who have questions or concerns, providing excellent customer service to anyone you encounter
• Assist with reaching a 100% occupancy rate on a consistent basis, marketing the community to ensure we are maximizing occupancy
• Help with 100% collection of all rent and fees in a timely manner, including following up with specific residents on late rent payments
• Participate in ensuring 100% compliance to company home standards, including walking the community daily to assess compliance
• Maintain the property office to required standards and ensure general office work is completed to deadline
• Perform prompt follow-up and follow-through on prospects and applicants
• Adhere to all state, government, and local requirements to meet and exceed the expectations of all Fair Housing guidelines
• Assumes leadership role of the property in the absence of the Property Manager
• Other duties as qualified and trained to do so

Assistant Community Manager Requirements:

• Bilingual in Spanish
• 1-2 years of experience of administrative work working in an office setting; specific property management experience preferred
• 1-2 years of proven excellent customer service experience through various methods - in person (verbally), over the phone (written), etc
• Ability to legally operate a motor vehicle (drive to different locations on the property) with a valid driver’s license
• Ability to be very active - walking, bending, standing and lifting up to 50 pounds
• Computer proficiency, including using the internet, Google or Microsoft programs and email, etc.

At Riverstone Communities, we don’t just accept differences - we celebrate them, we support them and we thrive on them for the benefit of our team members and communities. As a company who has been around for over 25 years, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, disability, protected veteran status or any other status protected under federal, state or local law.

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