Community Association Manager

Associa; Raleigh (NC); On-site; USD 60,000 - 78,000; Full time

Job summary

Associa, a leader in community association management, seeks a Community Manager (Portfolio Community Manager) to supervise assigned communities and liaise with boards, homeowners, and vendors. You will work with CSSC and branch staff to ensure smooth operations and governance.

Responsibilities include overseeing administration, financial reporting, capital expenditures, and vendor management, with board meetings and site inspections as needed.

Qualifications

• 2-5 years of Community Association experience
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with homeowners requests
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling)
• Professional communication skills (phone, interpersonal, written, verbal)
• Self-motivated, proactive, detail oriented and a team player

Responsibilities

• Supervise the operation and administration of the Association in accordance with the management agreement and the Association's policies and procedures
• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures
• Monitor corporate and client delinquency rates and collections
• Attend Board meetings per the management agreement and community events as needed
• Prepare Board packages according to established time frames
• Ensure Board of Directors is aware of legal actions involving the Association
• Maintain unit and contract files relating to the operations of the Association
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary
• Responsible for maintenance of C3 data base, including updating resident information
• Responsible for routine and special project vendor management including procurement and performance evaluation
• Responsible for oversight of Associa staff as contract provides
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange follow up actions as required
• Oversee the AP process in accordance with Associa home office processes and procedures
• Other duties as assigned

Skills

Microsoft Office

Community Association knowledge

Professional communication

Customer service

Time management

Team player

Self-motivated

Conflict resolution

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Come work at Associa! We are an industry leader in community association management and we are looking for a talented community manager to join our team. If you're serious about your next move, Associa is an excellent place to grow your career.

The Community Manager (Portfolio Community Manager) is responsible for providing the overall supervision of assigned community association(s). The Community Manager interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Duties

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation
• Monitor corporate and client delinquency rates and collections
• Attend Board meetings per the management agreement and community events as needed
• Prepare Board packages according to established time frames
• Ensure Board of Directors is aware of legal actions involving the Association
• Maintain unit and contract files relating to the operations of the Association
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary
• Responsible for maintenance of C3 data base, including updating resident information
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted
• Responsible for oversight of Associa staff as contract provides
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required
• Oversee the AP process in accordance with Associa home office processes and procedures
• Other duties as assigned

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
• Knowledge of communities/property/real estate and homeowners associations
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• 2-5 years of Community Association experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.