Community Maintenance & Facilities Lead

NEW EARTH RESIDENTIAL LLC; Cincinnati (OH); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Mentor program for all team members

Monthly and quarterly bonuses

Health, vision, dental and life保险

401k benefits

30% rent discount

Biannual team celebrations

PTO accrual starting at 15 days a year

Virtual and on-site trainings monthly

Job summary

NEW EARTH RESIDENTIAL LLC is seeking a Service Manager to oversee a network of apartment communities and lead a team of technicians. You’ll ensure well-maintained facilities, high resident satisfaction, and reliable operation of appliances, grounds, and common areas.

This full-time role requires hands-on maintenance, strong leadership, inventory management, and vendor relations while delivering a 5-star experience for residents.

Qualifications

• Capable of following precise oral and written instructions.
• Strong leader dedicated to delivering exceptional customer service.
• Self-motivated, able to set priorities, manage time effectively, and achieve assigned goals independently.
• Problem solver skilled in handling unexpected issues and adapting to priority changes in a fast-paced environment.
• Collaborative team player with strong communication, organizational skills, and the ability to engage with onsite staff, residents, supervisors, corporate associates, and vendors effectively.
• Fluent in English; bilingual candidates are encouraged to apply.
• Skilled in tracking and managing inventory of materials and parts.
• Physically able to lift up to 50 lbs., including work with chemicals.
• Proficient in intermediate math, necessary for financial records, budgeting, and fiscal reporting.
• Available for emergency calls during nights and weekends as needed.
• Demonstrated proficiency in Outlook, Excel, Word, and internet tools.
• Attentive to community needs with a strong commitment to maintaining common areas and amenities.
• Requires a high school diploma or equivalent, along with a solid foundation in business practices.
• HVAC/R certification is encouraged.

Responsibilities

• Provide general maintenance support across the community.
• Be available for on-call duties as needed.
• Complete service requests in occupied apartments timely and to standards.
• Oversee all aspects of property maintenance, focusing on resident satisfaction and occupancy goals.
• Engage in preventive maintenance programs and manage mechanical systems to preserve property value.
• Keep grounds and common areas clean and well-maintained at all times.
• Adhere to safety precautions while performing tasks.
• Provide courteous, 5-star service to residents.

Skills

Leadership

Customer service

Inventory management

Communication

Time management

Problem solving

Team coordination

Fluent English

Education

High school diploma or equivalent

HVAC/R certification encouraged

Tools

Outlook

Excel

Word

Inventory software

Job description

NEW EARTH RESIDENTIAL LLC is seeking a Service Manager to oversee a network of apartment communities and lead a team of technicians. You’ll ensure well-maintained facilities, high resident satisfaction, and reliable operation of appliances, grounds, and common areas.

This full-time role requires hands-on maintenance, strong leadership, inventory management, and vendor relations while delivering a 5-star experience for residents.