Service Supervisor, Urban Village Communities

NEW EARTH RESIDENTIAL LLC; Columbus (OH); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Mentor program for all team members

Bonuses (monthly and quarterly)

Health, vision, dental and life insu r

401k benefits

30% rent discount

Biannual team celebrations

PTO accrual starting at 15 days/year

Monthly trainings (virtual and on-site

Job summary

NEW EARTH RESIDENTIAL LLC is seeking a Service Manager to lead a team of technicians across multiple apartment communities. You will supervise maintenance, ensure high standards of grounds and facilities, and respond to service requests in occupied units.

The role requires strong leadership, clear communication, and the ability to manage facilities, budgets, and safety protocols. Evening and weekend on-call duty is expected as needed.

Qualifications

• Capable of following precise oral and written instructions.
• Strong leader dedicated to delivering exceptional customer service.
• Self-motivated, able to set priorities, manage time effectively, and achieve assigned goals independently.
• Problem solver skilled in handling unexpected issues and adapting to priority changes.
• Collaborative team player with strong communication and organizational skills.
• Fluent in English; bilingual candidates are encouraged to apply.
• Able to lift up to 50 lbs. and work with chemicals.
• Proficient in Outlook, Excel, Word and internet tools.
• Available for emergency calls during nights and weekends as needed.

Responsibilities

• Residential Standards: maintain facilities and respond to service requests in occupied apartments.
• Oversee maintenance of mechanical systems and grounds to support occupancy goals.
• Engage in preventive maintenance and safety procedures.
• Ensure courteous, 5-star service to residents and handle on-call duties as needed.
• Community inspections, HUD prep, and coordination with vendors and contractors.
• Support budgeting and cost-reduction efforts through effective vendor relations.

Skills

Leadership

Customer service

Self-motivation

Problem solving

Communication

Inventory management

Outlook/Excel/Word

Emergency readiness

Bilingual (encouraged)

Education

High school diploma or equivalent

HVAC/R certification (encouraged)

Tools

Outlook

Excel

Word

Internet tools

Job description

NEW EARTH RESIDENTIAL LLC is seeking a Service Manager to lead a team of technicians across multiple apartment communities. You will supervise maintenance, ensure high standards of grounds and facilities, and respond to service requests in occupied units.

The role requires strong leadership, clear communication, and the ability to manage facilities, budgets, and safety protocols. Evening and weekend on-call duty is expected as needed.