Service Supervisor: Property Maintenance & Community Ops

New-Earth-Residential; Cincinnati (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Mentor program

Monthly and quarterly bonuses

Health, vision, dental and life保险

401k benefits

30% rent discount

Biannual team celebrations

PTO accruals starting at 15 days a yr

Virtual and on-site trainings monthly

Job summary

New Earth Residential is seeking a Service Supervisor to oversee a network of apartment communities and lead a team of skilled technicians. You will ensure lush grounds, well-maintained facilities, and reliable resident amenities while coordinating on-call maintenance and emergency responses.

The role requires strong leadership, excellent customer service, and the ability to manage priorities in a fast-paced environment.

Qualifications

• Capable of following precise oral and written instructions.
• Strong leader dedicated to delivering exceptional customer service.
• Self-motivated, able to set priorities, manage time effectively, and achieve assigned goals independently.
• Problem solver skilled in handling unexpected issues and adapting to priority changes in a fast-paced environment.
• Collaborative team player with strong communication, organizational skills, and the ability to engage with on-site staff, residents, supervisors, corporate associates, and vendors effectively.
• Fluent in English; bilingual candidates are encouraged to apply.
• Proficient in Outlook, Excel, Word, and internet tools.
• Physically able to lift up to 50 lbs., including work with chemicals.

Responsibilities

• Residential Standards: Provides support by performing general maintenance duties, including on-call duties as needed.
• Accountable for the independent and timely completion of service requests in occupied apartments, adhering to established company and property standards.
• Oversees all aspects of property maintenance, focusing on resident satisfaction and contributing to occupancy goals.
• Engages in preventive maintenance programs and manages the ongoing maintenance and repair of all mechanical systems to preserve the property's value.
• Ensures that grounds and common areas are kept clean and well-maintained at all times.
• Performs additional related duties and responsibilities as assigned.
• Adheres to all safety precautions while executing tasks.
• Provides courteous and friendly service to residents, ensuring a 5-star experience.

Skills

Leadership

Customer service

Time management

Problem solving

Communication

Inventory management

English fluency

On-site coordination

Education

High school diploma or equivalent

HVAC/R certification encouraged

Tools

Outlook

Excel

Word

Internet tools

Job description

New Earth Residential is seeking a Service Supervisor to oversee a network of apartment communities and lead a team of skilled technicians. You will ensure lush grounds, well-maintained facilities, and reliable resident amenities while coordinating on-call maintenance and emergency responses.

The role requires strong leadership, excellent customer service, and the ability to manage priorities in a fast-paced environment.