Community Library Services Specialist

East-Shore-Area-Library; Harrisburg (Dauphin County); On-site; USD 26,000 - 30,000; Full time

Job summary

East Shore Area Library is seeking a Public Services Assistant to be the face of the library, delivering exceptional customer service and helping patrons locate materials and use online resources. The role supports staff, manages routine transactions, and participates in programs and events.

The position is full-time (37.5 hours/week) with a schedule that includes Tuesday through Saturday shifts and requires reliable transportation to multiple locations in the Dauphin County Library System area.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience with the public.
• Proficient with Microsoft Office and basic computer skills.

Responsibilities

• Assist members in locating library materials and providing Reader’s Advisory services.
• Explain how to use the online resources including catalog, databases and Internet.

Skills

Excellent communication

Customer service

Problem solving

Technology literacy

Team collaboration

Time management

Education

High school diploma or GED

Tools

Microsoft Office Suite

Online library catalogs

Library databases

Job description

East Shore Area Library is seeking a Public Services Assistant to be the face of the library, delivering exceptional customer service and helping patrons locate materials and use online resources. The role supports staff, manages routine transactions, and participates in programs and events.

The position is full-time (37.5 hours/week) with a schedule that includes Tuesday through Saturday shifts and requires reliable transportation to multiple locations in the Dauphin County Library System area.