Community Liaison

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Community Liaison to serve as a trusted bridge with the Jewish Orthodox community, ensuring culturally sensitive care and a positive patient and family experience within the healthcare setting.

The role focuses on advocacy, education, resource coordination, and feedback collection, with responsibilities including liaison duties with patients, families, and providers, and collaboration with religious accommodations and patient rights

Qualifications

• Experience in community relations, health outreach, or communications within healthcare or nonprofit settings.
• Strong communication and interpersonal abilities with stakeholders.
• Proficiency in Microsoft Office and data entry; capable of multitasking.

Responsibilities

• Build and maintain relationships with the Jewish Orthodox community to understand needs and concerns.
• Advocate for patients' rights and provide reception and assistance to patients, visitors and guests.
• Provide follow-up and referrals beyond scope as needed.
• Proactively visit lounges and waiting areas to assist with accessing resources.
• Report safety concerns and patient issues to management.
• Coordinate support services including chaplaincy, kosher meals, and religious accommodations.
• Collect and analyze community feedback to identify improvements in patient care and experience.
• Educate patients and families about healthcare processes, treatments, and available resources in a culturally appropriate manner.
• Maintain proficiency with Patient Rights, HCAHPS, and internal regulatory requirements.

Skills

Communication

Interpersonal skills

Teamwork

Organizational skills

Education

Bachelor's degree in Public Relations, Communications, Public Health, Healthcare Administration, or related field

Job description

Job Summary

Community Liaison will serve as a trusted member of and/or have a thorough understanding of the Jewish Orthodox community. This role will serve as a bridge between patients, their families, and healthcare providers, ensuring culturally sensitive care and support ensuring an exceptional patient family and visitor experience.

Responsibilities

• Build and maintain strong relationships with the Jewish Orthodox community to ensure mutual understanding and cooperation based on unique needs and concerns.
• Patient Advocacy: Serve to support the rights and needs of patients, ensuring their voices are heard and respected. Provides reception and assistance to patients, visitors, guests, in a courteous and professional manner.
• Provides appropriate follow-up and referrals beyond scope.
• Proactively rounds on lounges and waiting areas, assisting with accessing resources, and providing supportive listening.
• Reports safety concerns and patient issues to management, as appropriate
• Support Services: Coordinate support services such as chaplaincy, kosher means and accommodations for religious practices.
• Feedback Collection: Gather and analyze feedback from the community to identify areas of improvement in patient care and experience.
• Education: Educate patients and their families about healthcare processes, treatments and available resources in a culturally appropriate manner.
• Maintains proficiency with Patient Rights, HCAHPS, and other regulatory requirements and internal processes

Qualifications/Requirements

Experience: 1–2 years of experience in community relations, health outreach, communications, or a similar role (healthcare or nonprofit experience preferred).

Strong communication, interpersonal, and teamwork skills, and ability to engage with community stakeholders. Excellent organizational skills and the ability to handle multiple tasks simultaneously.

Proficiency in Microsoft Office and comfort with data entry and tracking systems. Ability to work independently. Flexibility to attend events outside standard business hours.

Education: Bachelor’s degree in Public Relations, Communications, Public Health, Healthcare Administration, or a related field.