Patient Liaison

Cobble Hill LifeCare; United States; Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Tier 1 Benefits Package

Job summary

Cobble Hill LifeCare seeks a compassionate Patient Liaison to serve as a primary contact for patients and families. The role requires fluency in Yiddish and English, exceptional customer service, and the ability to manage high volumes of phone interactions with empathy. In-office position with potential hybrid flexibility after six months based on performance and needs.

Qualifications

• Fluent in both Yiddish and English.
• Outstanding customer service and interpersonal skills.
• Healthcare, patient relations or administrative support experience preferred.

Responsibilities

• Serve as the primary point of contact for patients and families via phone.
• Respond to questions, concerns, and requests in a timely and professional manner.
• Provide compassionate support and guidance to families navigating patient care services.
• Coordinate communication between families, staff, and departments as needed.
• Document interactions and maintain accurate records.
• Follow up on outstanding concerns to ensure resolution and satisfaction.
• Assist with scheduling, data entry, filing and general office support.
• Maintain confidentiality and HIPAA compliance.

Skills

Yiddish

English

Customer service

Attention to detail

Tools

Microsoft Office

Job description

Overview

Remote or in-office Patient Liaison role for a compassionate, professional, and highly organized individual who serves as a key point of contact for patients and families. The candidate should be fluent in Yiddish and English, with exceptional customer service and communication skills, capable of handling a high volume of phone interactions with empathy and professionalism. This is an in-office position, with potential flexibility for a hybrid schedule after six months based on performance and operational needs.

Salary & Benefits

Salary: $50,000 - $55,000 annually

Benefits: Tier 1 Benefits Package

Responsibilities

• Serve as the primary point of contact for patients and families via phone
• Respond to questions, concerns, and requests in a timely and professional manner
• Provide compassionate support and guidance to families navigating patient care services
• Coordinate communication between families, staff, and departments as needed
• Document interactions and maintain accurate records
• Follow up on outstanding concerns to ensure resolution and satisfaction
• Assist with administrative duties including scheduling, data entry, filing, and general office support
• Maintain confidentiality and comply with HIPAA regulations
• Help foster a welcoming, supportive, and service-oriented environment

Qualifications

• Fluent in both Yiddish and English required
• Outstanding customer service and interpersonal skills
• Strong verbal and written communication abilities
• Previous experience in healthcare, customer service, patient relations, or administrative support preferred
• Ability to remain calm, professional, and empathetic in challenging situations
• Highly organized with strong attention to detail
• Proficient in Microsoft Office and general computer systems
• Ability to multitask and work effectively in a fast-paced environment

Schedule

• Full-time
• In-office position / remote
• Potential flexibility for hybrid work after six months