Patient Liaison

Cobble Hill; New York (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Tier 1 Benefits Package

Job summary

Cobble Hill is seeking a compassionate Patient Liaison to join our team in New York. The role serves as the primary contact for patients and families, answering questions and guiding them through care processes with empathy and professionalism. Fluency in Yiddish and English is required.

This in-office position offers a pathway to hybrid work after six months based on performance. Responsibilities include phone outreach, documentation, scheduling, HIPAA compliance, and ensuring a welcoming

Qualifications

• Fluent in Yiddish and English required.
• Outstanding customer service and interpersonal skills.
• Ability to multitask in a fast-paced healthcare setting.
• HIPAA confidentiality awareness.

Responsibilities

• Serve as the primary contact for patients and families by phone.
• Respond to questions, concerns, and requests promptly and professionally.
• Provide compassionate support to families navigating patient care services.
• Coordinate communication between families, staff, and departments as needed.
• Document interactions and maintain accurate records.
• Follow up on outstanding concerns to ensure resolution and satisfaction.
• Assist with scheduling, data entry, filing, and general office support.
• Maintain confidentiality and comply with HIPAA regulations.
• Help foster a welcoming, supportive, and service-oriented environment.

Skills

Yiddish & English

Customer service

Verbal & written comms

Organization

Healthcare admin

Tools

Microsoft Office

Job description

We are seeking a compassionate, professional, and highly organized Patient Liaison to join our team. This individual will serve as a key point of contact for patients and families, helping answer questions, address concerns, and ensure a positive overall experience. The ideal candidate must be fluent in Yiddish and English, possess exceptional customer service and communication skills, and be comfortable managing a high volume of phone interactions with empathy and professionalism.

This is an in-office position, with potential flexibility for a hybrid schedule after six months based on performance and operational needs.

Salary & Benefits

• Salary: $50,000 - $55,000 annually
• Benefits: Tier 1 Benefits Package

Responsibilities

• Serve as the primary point of contact for patients and families via phone
• Respond to questions, concerns, and requests in a timely and professional manner
• Provide compassionate support and guidance to families navigating patient care services
• Coordinate communication between families, staff, and departments as needed
• Document interactions and maintain accurate records
• Follow up on outstanding concerns to ensure resolution and satisfaction
• Assist with administrative duties including scheduling, data entry, filing, and general office support
• Maintain confidentiality and comply with HIPAA regulations
• Help foster a welcoming, supportive, and service-oriented environment

Qualifications

• Fluent in both Yiddish and English required
• Outstanding customer service and interpersonal skills
• Strong verbal and written communication abilities
• Previous experience in healthcare, customer service, patient relations, or administrative support preferred
• Ability to remain calm, professional, and empathetic in challenging situations
• Highly organized with strong attention to detail
• Proficient in Microsoft Office and general computer systems
• Ability to multitask and work effectively in a fast-paced environment

Schedule

• Full-time
• In-office position
• Potential flexibility for hybrid work after six months

Why Join Us?

This newly created role offers the opportunity to make a meaningful impact by supporting patients and families during important moments. We are looking for someone who is compassionate, dependable, and eager to grow within a collaborative team environment.