Community Liaison

Oceans Healthcare; Reading (Berks County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Reading, PA is looking for a dedicated Business Development Representative. This role involves maintaining customer relationships, meeting business development goals, and requires significant travel. The ideal candidate will have a Bachelor’s Degree in a related field and at least 2 years of experience in healthcare business development. Candidates must possess strong communication skills and a current valid Driver’s License. The organization fosters a diverse workforce and is an equal opportunity workplace.

Qualifications

• Bachelor’s Degree or equivalent in related field.
• Minimum of 2 years experience in healthcare business development.
• Knowledge of behavioral treatment principles preferred.

Responsibilities

• Develop and nurture customer relationships through visits and communications.
• Support contacts to stimulate referral activity for business goals.
• Maintain up-to-date account information in Salesforce.
• Participate in mandatory staff development activities.
• Submit timely reports to Business Development Director.

Skills

Customer relationship management

Salesforce database maintenance

Industry knowledge

Communication skills

Education

Bachelor’s Degree in behavioral health, marketing, business administration or related field

Job description

Travel Requirement

95% TRAVEL REQUIRED. This position requires you to be on the road every day.

Why Haven of Reading?

Haven Behavioral Hospital of Reading is an 86 acute-care Joint Commission Accredited psychiatric hospital that offers care for adults dealing with mental health conditions and co-occurring disorders. We are dedicated to partnering with individuals, families, and communities to improve the lives of patients through the delivery of high-quality, specialty behavioral health services.

POSITION SUMMARY

Responsible for implementing the philosophy, policy, procedures, systems and strategic goals set forth by the senior management team while maximizing the highest level of customer services to assigned referral sources.

Primary Duties

• Maintain primary contact with all customer assigned accounts through personal visits, telephone calls and letters/mailings on an ongoing basis to ensure customer relationships are developed and nurtured.


• Maintain and lend customer support to designated number of contacts to stimulate referral activity and meet goals of business development department.


• Maintain current, quality account information to ensure accuracy of salesforce database and status of accounts.


• Maintain current awareness of changes in the industry through self-education, peer education and professional and community involvement for the betterment of this position and the hospital.


• Attend and actively participate in all mandatory facility in services and staff development activities as scheduled to achieve goals of teamwork and education.


• Submit reports in a timely fashion to Business Development Director to ensure information is included in weekly and monthly reports submitted to corporate office by Business Development Director.


• Participate actively in the weekly business development team meetings to develop strategies for meeting hospital call and admission goals, reduce duplication of efforts and provide input for monthly plans.

Qualifications

• Education: A Bachelor’s Degree in a behavioral health area, marketing, business administration or related field or equivalent work experience.


• Experience: A minimum of two (2) years experience in health care business development/marketing environment with measurable business development results, and knowledge of behavioral treatment principles, preferred.


• Certifications/Licenses: Must have a current, valid Driver’s License.

Haven Behavioral Healthcare is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.