Community Liaison

Oceans Healthcare; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Haven Behavioral Healthcare, an Oceans Healthcare Company, seeks a Community Liaison to develop the Community Education Plan and foster long-term relationships with referral sources to increase hospital utilization.

Responsibilities include mobile assessments, 1:1 outreach with community professionals, and education of facilities and rural communities about Adult and/or Geriatric Psychiatry Unit services; the role supports education strategies and performance improvement initiatives.

Qualifications

• Minimum 2 years marketing or advertising experience.
• Bachelor's degree in marketing, mass communications, business administration, or equivalent.
• Knowledge of hospital operations and psychiatric programs preferred.
• CPR certification and Oceans approved behavioral health de-escalation program required.
• Ability to work in a high-paced, occasionally stressful environment with interruptions.

Responsibilities

• Builds relationships with community professionals to generate referrals to Adult and/or Geriatric Psychiatry Unit Program.
• Performs mobile assessments.
• Makes 1:1 contact with community professionals.
• Initiates strategies to generate referrals to Adult and/or Geriatric Psychiatry Unit and educates health care facilities and members in the community and rural areas.
• Promotes specialty clinics in the community to highlight Adult and/or Geriatric Psychiatry Unit's program and services.
• Assists the Director in planning and implementing education strategies.
• Maintains monthly reports for department (e.g. Contact Lists, Reference Logs, Newsletters, Fax Outs, Follow-up Calls, Physician Expense Reports).
• Analyzes marketing data to develop strategies.
• Reports to team members information affecting community education efforts.
• Performs any other duties and projects as assigned.

Skills

Relationship building

Referral networking

Marketing

Communication

Education

Bachelor's degree in Marketing / Mass Communications / Business Administration

Job description

Haven Behavioral Healthcare, an Oceans Healthcare Company, is a behavioral healthcare system providing high-quality, specialty behavioral health services for individuals with mental health and substance abuse issues. Our success is a reflection of the excellence and dedication of our employees at every level of our facilities. The culture of our hospitals is built around service. All jobs performed on our team are worthwhile and every employee makes a difference. If you are looking for an opportunity to grow personally and professionally while delivering compassionate, quality care we encourage you to explore career opportunities with Haven.

The Community Liaison (CL) is responsible for implementing the daily duties within the Community Education Plan that will provide for the establishment and maintenance of long-term community relationships with referral sources, resulting in increased utilization of hospital services. All duties to be done in accordance with Joint Commission, Federal and State regulations, Oceans' Mission, policies and procedures and Performance Improvement Standards.

Benefits We Offer:

• Medical, Dental, Vision Coverage (Multiple Plan Options) - Eligible first of the month after 30 days.
• 401 (k) Retirement Savings Plan with Discretionary Company Match
• Tuition Reimbursement
• Daily Pay
• Paid Time Off
• Competitive Market Compensation
• Short Term Disability, Long Term Disability
• Life Insurance
• Employee Assistance Program

Essential Functions:

• Builds relationships with community professionals to generate referrals to Adult and/or Geriatric Psychiatry Unit Program.
• Performs mobile assessments.
• Makes 1:1 contact with community professionals.
• Initiates strategies to generate referrals to Adult and/or Geriatric Psychiatry Unit and educates health care facilities and members in the community and rural areas.
• Promotes specialty clinics in the community to highlight Adult and/or Geriatric Psychiatry Unit's program and services.
• Assists the Director in the planning and implementation of education strategies.
• Assists in maintaining monthly reports for department (e.g. Contact Lists, Reference Logs, Newsletters, Fax Outs, Follow-up Calls, Physician Expense Reports, etc.).
• Analyzes marketing data to develop strategies.
• Reports to team members information affecting community education efforts.
• Performs any other duties and projects as assigned.

Requirements

Minimum of two (2) years experience in marketing or advertising, preferably in a medical or hospital environment. Graduate of an accredited College or university with a bachelor's degree in either marketing, mass communications, business administration or equivalent experience preferred. Knowledge of hospital operations and psychiatric programs preferred. Strict adherence to all corporate compliance policies. Passes age/disability/cultural sensitivity skills test, probationary and annual monitor. Demonstrates knowledge of growth and development. Communicates in age/disability/culturally sensitive manner to patients, patient's families and referral sources. Must successfully complete CPR certification and an Oceans approved behavioral health de-escalation program. Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. This person might sometimes experience disagreeable odors, sights and/or unpredictable patient behavior.