Community Liaison

Alpine Care Home Health; Cleveland (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance options

Career growth

Mentorship

Mission-driven workplace

401(k) matching

Mileage reimbursement

Job summary

Alpine Care Home Health is seeking a Community Liaison to grow census by building relationships with referral sources in the Cleveland market. You will translate data insights into strategic local initiatives and ensure a smooth experience for partners and patients.

This role requires strong sales experience in healthcare, excellent communication, and daily travel within the territory. You will collaborate with intake and clinical teams, maintain CRM records, and uphold HIPAA compliance while

Qualifications

• Bachelor’s degree preferred.
• Experience in healthcare sales with referrals, physician offices, or hospitals.
• Strong communication and problem-solving skills, with travel daily in the market.

Responsibilities

• Execute market growth strategies to meet census and referral targets.
• Maintain CRM records and review performance data with leadership.
• Collaborate with market leadership to create data-driven growth plans.
• Analyze payer mix and competitive landscape for opportunities.
• Serve as the main contact for referral sources and coordinate care onboarding.
• Support strategic growth initiatives and identify new opportunities within the territory.
• Ensure HIPAA compliance and privacy regulations.

Skills

CRM proficiency

Microsoft Office

Healthcare sales

Interpersonal skills

Travel ability

Education

Bachelor's degree preferred

Job description

The Community Liaison serves as the face of Alpine Care Home Health within their local market. This individual is responsible for driving census growth by building and maintaining strong relationships with referral sources, ensuring a seamless experience for partners and patients alike. The role requires a strategic, data-informed approach to business development and a deep understanding of both the healthcare landscape and our commitment to delivering best-in-class patient care.

Key Responsibilities

• Execute weekly, monthly, and quarterly market growth strategies to achieve census and referral targets
• Maintain detailed records of all meetings, activities, and referral trends in the company CRM, review performance data regularly with leadership
• Collaborate with market leadership to develop tailored growth plans based on data insights and local market dynamics
• Analyze payer mix and competitive landscape to identify opportunities aligned with Alpine Care's strengths
• Serve as a consistent point of contact for referral sources, providing timely updates on patient status and care coordination
• Partner with intake and clinical teams to facilitate complex referral processes and ensure smooth onboarding of new patients
• Support execution of strategic growth initiatives and identify new business opportunities within your territory
• Ensure full compliance with HIPAA and all relevant regulations regarding patient privacy and health information

Qualifications

• Experience in a similar field. Bachelor’s degree preferred
• Strong proficiency with CRM platforms and Microsoft Office Suite
• Proven track record of success in healthcare sales, preferably with experience in physician offices, hospitals, or skilled nursing facilities
• Excellent interpersonal, communication, and problem-solving skills
• Ability to travel daily within your assigned market to attend meetings, events, and engage with referral sources

Preferred Knowledge, Skills and Experience

• Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training
• Established book of business or referral partnerships within the home health or senior care sector is a plus.

Perks and Benefits (What we offer):

• Competitive salary and multiple health benefit options
• Career growth and development
• Mentorship and continued learning opportunities
• Engaging and mission driven workplace
• 401(k) matching
• Mileage reimbursement (if eligible)

Every person on our team helps shape the future of Alpine Care Home Health. If you're excited by meaningful work and shared impact, we’d love to hear from you.