Community Liaison

Savant Senior Living; Downey (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Vision Plan

Health Insurance

Critical Illness and 401(k) Retirement

Health and Dependent Day Care FSAs

Team Member Referral Program

Spot Pet Insurance

Job summary

Savant Senior Living is seeking a Home Health Community Outreach Director to drive patient referrals and ensure smooth transitions from hospital to home. You will engage with physicians, discharge planners, and social workers, coordinating admissions and building a robust referral network.

The role focuses on field marketing and developing the community home health program with quarterly goals, reporting progress to the team.

Qualifications

• 2 years experience in healthcare sales
• Familiarity with health care reimbursement
• Knowledge of Medicare and Medicaid regulations
• Proficiency in CRM software and Microsoft Office Suite

Responsibilities

• Visit hospitals, skilled nursing facilities, and other referral sources to market services.
• Build relationships with physicians, discharge planners, and case managers.
• Coordinate admissions and manage patient transitions from hospital to home.
• Develop and deliver health education services to communities.
• Collect paperwork for closing and distribute to stakeholders.
• Report admissions and census growth accurately.

Job description

As our Home Health Community Outreach Director, you will be responsible for the preparation and smooth transition of new patients into the organization. You will communicate with prospective patients, physicians, discharge planners, assisted living social workers and case managers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In addition to all components of the above position summary the following “Essential Duties and Responsibilities” are essential to successful performance in this position

• You will work individually supervised by highly driven outgoing team members
• You will visit 6-10 hospitals, skilled nursing facilities, nursing homes, assisted living facilities etc. a day
• You will build relationships and effective rapport with physicians, office staff, discharge planners, skilled nursing facilities and other referral sources.
• You will communicate and or meet with patients and families to discuss our services
• You will spend 90% of your time on the field marketing, coordinating admissions and building a network of relationships.
• You will build relationships with home health staff and ensure effective communication with referral sources
• You will serve as a liaison with hospital planners to ensure smooth transition from hospital to home
• You will be responsible for community home health program development. In cooperation with the Administrator and Corporate Marketing team, you will assess the needs of the Home Health program and develop a marketing plan of action with quarterly goals.
• You will participate in the planning for expansion of patient referrals.
• You will develop and deliver health educational services.
• You will collects all necessary paperwork required for closing and distributes the paperwork to the necessary stakeholders
• You will work in conjunction with the other team members to ensure accurate reporting of admissions and census growth

SUPERVISORY RESPONSIBILITIES

The incumbent in this position has no supervisory responsibilities

EDUCATION/EXPERIENCE/CREDENTIALS

• 2 years experience in healthcare sales
• Familiarity with health care reimbursement
• Knowledge of Medicare and Medicaid regulations
• Effective interpersonal skills in relating to physicians, other health specialist in the community, management and co-workers both over the phone and in person
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Creative thinking and problem-solving abilities.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill, and/or ability required

• Proficiency in MS Office systems
• Ability and willingness to report to work on time and ready for work on each scheduled day.
• Exceptional analytical skills
• Exceptional Customer Service skills
• Exceptional ability to prioritize tasks and to work on multiple assignments at the same time (multi-task).
• Demonstrated understanding of and commitment to the concepts of providing outstanding customer care.
• Ability to work independently on complex assignmentsBenefits:
• Vision Plan
• Health Insurance
• Critical Illness and
• 40 1(k) Retirement Savings Plan
• H ealth and Dependent Day Care Flexible Spending (FSAs)
• Team Member Referral Program
• Spot Pet Insurance – up to 20% discount for employees

Pay scale 75,000 to 95,000 per year+ Bonus

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.