Community Leasing & Resident Experience Coordinator

Investment-Property-Group; Richland (WA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k with company match

Paid time off (PTO)

Job summary

Investment Property Group seeks an Assistant Community Manager to support operations at Richland Mobile Home Park. This role focuses on leasing, resident relations, rent collection, and administrative tasks in a fast-paced community environment.

The position requires 1+ years in manufactured housing or multifamily settings, strong customer service, and proficiency with property management software. Great communication and organizational skills are essential.

Qualifications

• 1+ years' experience assisting at a manufactured housing or multifamily community of 100+ units.
• Strong interpersonal skills with the ability to foster positive relationships with residents and collaborate effectively with team members.
• Exceptional time management and problem-solving skills.
• Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic.
• Experience with rent collection and delinquency management.
• Be able to identify areas for improvement and offer suggestions to improve efficiency, productivity, and profitability of the property.
• Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement.
• Ability to handle complaints and ensure community standards are upheld.
• Strong verbal and written communication skills to interact with tenants, contractors, and local authorities.
• Marketing and sales skills to promote vacant homes and maintain high occupancy rates.
• Proficiency in property management software (i.e., Manage America, CRM, Blue Moon, Rent Café, Vendor Café, Client Central).
• Must have a valid driver's license.

Responsibilities

• Represent Investment Property Group in a positive and professional manner at all times.
• Drive daily sales and marketing efforts to promote and sell available homes within the community.
• Conduct community tours and engage prospective buyers with professionalism and enthusiasm.
• Work occasional weekend hours, as needed, to support open houses, pool operations and assist with the RV site.
• Work alongside the Community Manager to ensure daily activities, resources of the property, and operational tasks are handled efficiently.
• Oversee rent collections, maintain accurate ledgers, manage follow-up on delinquent accounts, and coordinate eviction proceedings as necessary.
• Assist with the application and leasing process for new move-ins and renewals and wait list management, ensuring accuracy, compliance, and a positive resident experience.
• Conduct daily property walks to inspect common areas, ensuring they are clean, safe, and well-maintained; document findings and take appropriate corrective action.
• Performs annual or more frequent inspection of units and follow ups; document findings and take appropriate corrective action.
• Meet with and respond to resident concerns, requests, and complaints.
• Maintain a high level of professionalism, integrity and respect when interacting with residents, team members, vendors, and community stakeholders.
• Attend and participate in professional activities, meetings, organizations, and regulatory agency meetings or inspections.

Skills

Customer service

Communication

Time management

Problem-solving

Interpersonal skills

Sales and marketing

Rent collection

Delinquency management

Conflict resolution

Organizational skills

Team collaboration

Tools

Manage America

CRM

Blue Moon

Rent Café

Vendor Café

Client Central

Job description

Investment Property Group seeks an Assistant Community Manager to support operations at Richland Mobile Home Park. This role focuses on leasing, resident relations, rent collection, and administrative tasks in a fast-paced community environment.

The position requires 1+ years in manufactured housing or multifamily settings, strong customer service, and proficiency with property management software. Great communication and organizational skills are essential.