Community Lead - Liberty Station

JETSET Pilates; San Diego (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

JETSET Pilates is seeking a Community Lead to foster a strong sense of community within the studio in San Diego. This role involves overseeing a team of Studio Leads, enhancing client experience, and implementing local marketing strategies. Responsibilities include training staff, managing daily operations, and promoting JETSET Pilates at community events. The ideal candidate will have leadership experience in a health or fitness environment and strong skills in client care and sales.

Qualifications

• Experience in a leadership role within a health or fitness environment.
• Proven track record in client retention and customer service.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Provide training and support to Studio Leads for a cohesive team.
• Perform studio lead duties and assist with client interactions.
• Collaborate with GM on local marketing initiatives.

Skills

Leadership

Client Care

Sales

Networking

Hands-on Engagement

Tools

Mindbody

AXLE

Job description

The Community Lead at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the General Manager, the Community Lead will oversee a team of Studio Leads while actively participating in the day-to-day operations of the studio. This dynamic role requires a combination of leadership, client care, sales, networking and hands-on engagement in front of the house functions. The Community Lead plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.

Duties and Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team. This includes onboarding new Studio Leads and conducting training sessions with the General Manager (GM) when necessary.
• Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
• Collaborate with the GM to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month.
• Periodically review Net Promoter Scores and take action on detractor feedback.

The community lead will assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.