Community Lead

JETSET Pilates®; Chicago (IL); On-site; USD 27,552 - 41,328; Part time

Job summary

JETSET Pilates® is seeking a part-time Community Lead in Chicago, Illinois. This vital role involves fostering community within the studio and enhancing client experience while overseeing a team of Studio Leads.

The Community Lead will manage daily operations including client care, sales, and local marketing initiatives to attract and retain clients. The position requires strong leadership skills and the ability to work flexible shifts, including mornings, evenings, and weekends.

Qualifications

• Strong leadership capabilities to manage and support a team.
• Excellent client care and communication skills.
• Experience in sales and marketing initiatives for client retention.

Responsibilities

• Train and support Studio Leads for high performance.
• Manage daily studio operations including client interactions.
• Collaborate on local marketing initiatives to promote the studio.

Job description

Part-Time | Employee or Contractor

The Community Lead at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the General Manager, the Community Lead will oversee a team of Studio Leads while actively participating in the day-to-day operations of the studio. This dynamic role requires a combination of leadership, client care, sales, networking and hands‑on engagement in front‑of‑the‑house functions. The Community Lead plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.

Duties and Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high‑performing team. This includes onboarding new Studio Leads and conducting training sessions with the General Manager (GM) when necessary.
• Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
• Collaborate with the GM to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month.
• Periodically review Net Promoter Scores and take action on detractor feedback.

The community lead will assume other duties as assigned and is expected to work morning, evening, and weekend shifts as necessary.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.