Studio Lead - Liberty Station

JETSET Pilates®; San Diego (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

JETSET Pilates® is seeking Studio Leads to deliver exceptional client service, assist instructors, and handle front desk operations. Responsibilities include answering phones, responding to emails, processing sales, and maintaining a welcoming environment for clients and staff.

Morning, evening, and weekend shifts are required. Studio Leads will greet clients, recruit and retain members, and support openings and closings as needed, while staying up-to-date on policies and pricing to provide

Qualifications

• Customer service experience
• Sales and retail experience preferred
• Strong phone and email communication skills
• Ability to greet and check-in clients professionally
• CRM usage or familiarity beneficial

Responsibilities

• Assist delivering the boutique fitness experience to every client
• Provide high level customer service to clients and visitors
• Greet and check-in clients, thank them upon departure
• Recruit and retain clients, answer questions and resolve issues
• Sell memberships and class packages in-person, online, and by phone
• Facilitate new sales with GM/Owner-Operator using the CRM system (AXLE)
• Maintain a clean, organized studio and lobby
• Process retail sales and restock inventory as needed

Tools

AXLE CRM

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties And Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
• Maintain a clean and tidy studio
• Process retail sales and restock inventory as needed

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.