Community Lead

JETSET Pilates; Chicago (IL); On-site; USD 34,440 - 48,216; Part time

Job summary

A local Pilates studio in Chicago is seeking a Community Lead to enhance client experience and foster community engagement. The role includes providing training and support to Studio Leads, managing daily operations, and implementing marketing initiatives to attract new clients. Ideal candidates will have strong leadership skills, a passion for client care, and experience in sales and networking. Flexibility to work various shifts is required, including mornings, evenings, and weekends.

Qualifications

• Ability to provide training and support to team members.
• Experience in client retention and customer service.
• Strong communication and organizational skills.

Responsibilities

• Provide guidance and feedback to Studio Leads.
• Manage day-to-day operations including sales and client queries.
• Develop local marketing initiatives to attract new clients.

Skills

Leadership

Client care

Sales

Networking

Hands-on engagement

Tools

Mindbody

AXLE

Job description

Overview

Part-Time | Employee or Contractor

The Community Lead at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the General Manager, the Community Lead will oversee a team of Studio Leads while actively participating in the day-to-day operations of the studio. This dynamic role requires a combination of leadership, client care, sales, networking and hands-on engagement in front of the house functions. The Community Lead plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.

Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team. This includes onboarding new Studio Leads and conducting training sessions with the General Manager (GM) when necessary.
• Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
  • Collaborate with the GM to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month
• Periodically review Net Promoter Scores and take action on detractor feedback.
• The community lead will assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.