Community Intake & Outreach Specialist

Achievements ABA Therapy; Greensboro (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Achievements ABA Therapy is seeking a family-focused coordinator to guide prospective families through intake and build local referral relationships across Greensboro and adjacent areas. This in-person role combines timely inquiry follow-up, intake coordination, accurate records, and community outreach.

This role requires in-person work in the Greensboro area, strong communication, and the ability to manage multiple inquiries, outreach events, and partner visits.

Qualifications

• Experience coordinating intake or onboarding processes.
• Ability to follow up on inquiries and maintain records.
• Comfort working with families in healthcare settings.
• Willingness to travel locally for partner meetings.

Responsibilities

• Connect with prospective families by phone, email, and text; explain services and guide them through screening, records collection, insurance review, and assessment coordination.
• Follow up promptly, track each inquiry and next step, and keep accurate lead source, contact, and status records in company systems.
• Gather and organize intake information, identify missing items, and coordinate clear handoffs with clinical, authorization, and operations teammates.
• Build relationships with Greensboro-area schools, pediatric and therapy providers, family organizations, and other community partners.
• Represent Achievements at local resource fairs, school events, and partner visits; prepare materials, engage families, record leads, and support timely follow-up.
• Help plan outreach activities and share recurring family questions and community needs with the team.
• Protect confidential information and follow company privacy, documentation, and communication procedures.

Skills

Clear communication

Organizational skills

Multitasking

Customer service

CRM proficiency

Tools

CRM systems

Job description

Achievements ABA Therapy is seeking a family-focused coordinator to guide prospective families through intake and build local referral relationships across Greensboro and adjacent areas. This in-person role combines timely inquiry follow-up, intake coordination, accurate records, and community outreach.

This role requires in-person work in the Greensboro area, strong communication, and the ability to manage multiple inquiries, outreach events, and partner visits.