Community Outreach & Family Services Coordinator

Achievements ABA Therapy; Charlotte (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

Achiev ements ABA Therapy seeks a Client Services & Outreach Coordinator to support families through intake and service coordination, while building relationships with referral partners in North Carolina. The role balances responsive family communication with organized follow-up and community outreach to connect families with ABA services.

Responsibilities include communicating timelines, collecting documents, coordinating with internal teams, and maintaining accurate records.

Qualifications

• Experience in client services, healthcare, ABA, or community outreach is required.

Responsibilities

• Communicate with families about intake, assessments, authorizations, staffing, and service start timelines.
• Collect and track required documents, identify missing information, and maintain clear, timely follow-up.
• Coordinate with internal teams to support handoffs, address barriers, and keep families updated.
• Maintain accurate client and referral records, including next steps and follow-up dates.
• Build relationships with pediatrician offices, schools, daycares, community organizations, and other referral partners.
• Conduct local outreach visits and follow up with community partners about their needs and referred families.
• Help coordinate outreach events, resource fairs, and materials; track contacts and follow-up activity.
• Escalate client service concerns and support families through transitions when needed.

Skills

Client services experience

Healthcare/ABA outreach

Documentation and follow-up

Relationship-building

Job description

Achiev ements ABA Therapy seeks a Client Services & Outreach Coordinator to support families through intake and service coordination, while building relationships with referral partners in North Carolina. The role balances responsive family communication with organized follow-up and community outreach to connect families with ABA services.

Responsibilities include communicating timelines, collecting documents, coordinating with internal teams, and maintaining accurate records.