Atlanta Family Outreach & Intake Coordinator

Achievements ABA Therapy; Atlanta (GA); On-site; USD 40,000 - 50,000; Full time

Job summary

Achievements ABA Therapy is seeking a family-focused coordinator in the Atlanta area to guide prospective families through intake, screenings, and records, while building local referral relationships with schools and therapy providers. This in-person role combines timely follow-up, accurate data entry, and community outreach.

You will travel locally for partner visits and events, maintain confidential records, and collaborate with clinical, authorization, and operations teams.

Qualifications

• At least one year of experience in customer service, healthcare administration, intake, care coordination, community outreach, or a related role is preferred.
• Warm, clear communication, strong organization and follow-through and comfort managing several inquiries and deadlines at once.
• Comfort with email, calendars, spreadsheets, and web-based record systems, with the ability to learn company platforms and workflows.
• Ability to work in person in the Atlanta area and travel locally for partner visits and events. A valid driver’s license and reliable transportation are required for local travel.
• Flexibility to attend occasional evening or weekend events, scheduled in advance when possible.

Responsibilities

• Connect with prospective families by phone, email, and text; explain services and guide them through screening, records collection, insurance review, and assessment coordination.
• Follow up promptly, track each inquiry and next step, and keep accurate lead source, contact, and status records in company systems.
• Gather and organize intake information, identify missing items, and coordinate clear handoffs with clinical, authorization, and operations teammates.
• Build relationships with Atlanta-area schools, pediatric and therapy providers, family organizations, and other community partners.
• Represent Achievements at local resource fairs, school events, and partner visits; prepare materials, engage families, record leads, and support timely follow-up.
• Help plan outreach activities and share recurring family questions and community needs with the team.
• Protect confidential information and follow company privacy, documentation, and communication procedures.

Skills

Customer service

Healthcare administration

Intake coordination

Community outreach

Organization

Time management

Job description

Achievements ABA Therapy is seeking a family-focused coordinator in the Atlanta area to guide prospective families through intake, screenings, and records, while building local referral relationships with schools and therapy providers. This in-person role combines timely follow-up, accurate data entry, and community outreach.

You will travel locally for partner visits and events, maintain confidential records, and collaborate with clinical, authorization, and operations teams.