Family Services & Outreach Coordinator (NC)

Achievements ABA Therapy; Charlotte (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

Achievements ABA Therapy in Charlotte, NC seeks a Client Services & Outreach Coordinator to support families through intake and service coordination, while building relationships with local referral partners. The role combines responsive family communication, organized follow-up, and community outreach to connect NC families with ABA services.

Responsibilities include coordinating with pediatricians, schools, and community organizations; tracking documents; and conducting outreach visits.

Qualifications

• Experience in client services, healthcare, human services, ABA, or community outreach is required.
• Experience coordinating services, communicating with families, tracking follow-ups and documentation, or building relationships with referral partners is a plus.
• Strong written and verbal communication, organization, follow-through, and relationship-building skills.
• Ability to handle sensitive information with discretion and maintain accurate records.
• Comfort using electronic systems to document contacts, tasks, and next steps.
• Ability to commute to an assigned North Carolina office and travel locally for outreach.

Responsibilities

• Communicate with families about intake, assessments, authorizations, staffing, and service start timelines.
• Collect and track required documents, identify missing information, and maintain clear, timely follow-up.
• Coordinate with internal teams to support handoffs, address barriers, and keep families updated.
• Maintain accurate client and referral records, including next steps and follow-up dates.
• Build relationships with pediatrician offices, schools, daycares, community organizations, and other referral partners.
• Conduct local outreach visits and follow up with community partners about their needs and referred families.
• Help coordinate outreach events, resource fairs, and materials; track contacts and follow-up activity.
• Escalate client service concerns and support families through transitions when needed.

Skills

Client services

Healthcare experience

Communication

Organization

Relationship building

Documentation

Discretion

Job description

Achievements ABA Therapy in Charlotte, NC seeks a Client Services & Outreach Coordinator to support families through intake and service coordination, while building relationships with local referral partners. The role combines responsive family communication, organized follow-up, and community outreach to connect NC families with ABA services.

Responsibilities include coordinating with pediatricians, schools, and community organizations; tracking documents; and conducting outreach visits.