Intake & Outreach Coordinator

Achievements ABA Therapy; Greensboro (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Achievements ABA Therapy is seeking a family-focused coordinator in the Greensboro area to guide prospective families through intake and build local referral relationships. This in-person role handles timely inquiry follow-up, intake coordination, and accurate records.

You will connect with families by phone, email, and text, coordinate assessments, and represent the company at local events while protecting confidential information.

Qualifications

• Minimum of 1 year in customer service, healthcare admin, intake, or outreach.
• Strong communication, organization, and ability to handle multiple inquiries.
• Familiar with email, calendars, spreadsheets, and web-based record systems.
• In-person work in Greensboro with local travel; valid drivers license required.
• Occasional evening or weekend events may be required.

Responsibilities

• Guide families through intake and screening, explain services, and collect records.
• Coordinate and track inquiries, leads, and next steps in company systems.
• Build referral relationships with schools, pediatric and therapy providers.
• Represent the company at community events and partner visits.
• Protect confidential information and follow privacy procedures.

Skills

Customer service

Healthcare administration

Intake coordination

Care coordination

Community outreach

CRM

Tools

CRM

Job description

About the role

Achievements ABA Therapy is seeking a family-focused coordinator to guide prospective families through intake and build local referral relationships across Greensboro and adjacent areas. This in-person role combines timely inquiry follow-up, intake coordination, accurate records, and community outreach.

What you’ll do

• Connect with prospective families by phone, email, and text; explain services and guide them through screening, records collection, insurance review, and assessment coordination.


• Follow up promptly, track each inquiry and next step, and keep accurate lead source, contact, and status records in company systems.


• Gather and organize intake information, identify missing items, and coordinate clear handoffs with clinical, authorization, and operations teammates.


• Build relationships with Greensboro-area schools, pediatric and therapy providers, family organizations, and other community partners.


• Represent Achievements at local resource fairs, school events, and partner visits; prepare materials, engage families, record leads, and support timely follow-up.


• Help plan outreach activities and share recurring family questions and community needs with the team.


• Protect confidential information and follow company privacy, documentation, and communication procedures.

What we’re looking for

• At least one year of experience in customer service, healthcare administration, intake, care coordination, community outreach, or a related role is preferred.


• Warm, clear communication, strong organization and follow-through and comfort managing several inquiries and deadlines at once.


• Comfort with email, calendars, spreadsheets, and web-based record systems, with the ability to learn company platforms and workflows.


• Ability to work in person in the Greensboro area and travel locally for partner visits and events. A valid driver’s license and reliable transportation are required for local travel.


• Flexibility to attend occasional evening or weekend events, scheduled in advance when possible.

Helpful experience

• ABA, autism services, behavioral health, or another family-centered healthcare setting; familiarity with Greensboro community partners; or CRM experience.

Work setting and schedule

This is a full-time, in-person position based in the Greensboro area. The role includes local travel and occasional community events outside standard business hours.

About Achievements ABA Therapy

We provide applied behavior analysis services to children and families, helping families understand their options, and coordinate services with care, communication, and respect.