Intake & Outreach Coordinator - Greensboro, NC

Achievements ABA Therapy; Greensboro (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Achievements ABA Therapy is seeking a family-focused coordinator to guide prospective families through intake and build local referral relationships across Greensboro and adjacent areas. This in-person role combines timely inquiry follow-up, intake coordination, accurate records, and community outreach.

This role requires in-person work in the Greensboro area, strong communication, and the ability to manage multiple inquiries, outreach events, and partner visits.

Qualifications

• Experience coordinating intake or onboarding processes.
• Ability to follow up on inquiries and maintain records.
• Comfort working with families in healthcare settings.
• Willingness to travel locally for partner meetings.

Responsibilities

• Connect with prospective families by phone, email, and text; explain services and guide them through screening, records collection, insurance review, and assessment coordination.
• Follow up promptly, track each inquiry and next step, and keep accurate lead source, contact, and status records in company systems.
• Gather and organize intake information, identify missing items, and coordinate clear handoffs with clinical, authorization, and operations teammates.
• Build relationships with Greensboro-area schools, pediatric and therapy providers, family organizations, and other community partners.
• Represent Achievements at local resource fairs, school events, and partner visits; prepare materials, engage families, record leads, and support timely follow-up.
• Help plan outreach activities and share recurring family questions and community needs with the team.
• Protect confidential information and follow company privacy, documentation, and communication procedures.

Skills

Clear communication

Organizational skills

Multitasking

Customer service

CRM proficiency

Tools

CRM systems

Job description

About the role

Achievements ABA Therapy is seeking a family-focused coordinator to guide prospective families through intake and build local referral relationships across Greensboro and adjacent areas. This in-person role combines timely inquiry follow-up, intake coordination, accurate records, and community outreach.

What you’ll do

• Connect with prospective families by phone, email, and text; explain services and guide them through screening, records collection, insurance review, and assessment coordination.


• Follow up promptly, track each inquiry and next step, and keep accurate lead source, contact, and status records in company systems.


• Gather and organize intake information, identify missing items, and coordinate clear handoffs with clinical, authorization, and operations teammates.


• Build relationships with Greensboro-area schools, pediatric and therapy providers, family organizations, and other community partners.


• Represent Achievements at local resource fairs, school events, and partner visits; prepare materials, engage families, record leads, and support timely follow-up.


• Help plan outreach activities and share recurring family questions and community needs with the team.


• Protect confidential information and follow company privacy, documentation, and communication procedures.

What we’re looking for

• At least one year of experience in customer service, healthcare administration, intake, care coordination, community outreach, or a related role is preferred.


• Warm, clear communication, strong organization and follow-through and comfort managing several inquiries and deadlines at once.


• Comfort with email, calendars, spreadsheets, and web-based record systems, with the ability to learn company platforms and workflows.


• Ability to work in person in the Greensboro area and travel locally for partner visits and events. A valid driver’s license and reliable transportation are required for local travel.


• Flexibility to attend occasional evening or weekend events, scheduled in advance when possible.

Helpful experience

• ABA, autism services, behavioral health, or another family-centered healthcare setting; familiarity with Greensboro community partners; or CRM experience.

Work setting and schedule

This is a full-time, in-person position based in the Greensboro area. The role includes local travel and occasional community events outside standard business hours.

About Achievements ABA Therapy

We provide applied behavior analysis services to children and families, helping families understand their options, and coordinate services with care, communication, and respect.